Welcome to Connections Magazine

November 2014 issue of Connections MagazineConnections Magazine is the premier magazine for the teleservices call center industry and is distributed to qualified readers at call centers, contact centers, teleservice agencies, phone answering services, and telemessaging companies.

Connections Magazine covers all topics related to call centers and contact centers, including agent hiring, training and retention, sales and marketing, CRM (customer relationship management), case studies, future trends, legal considerations, order-entry, employee issues, and acquisitions. It also includes technical coverage on call center switches, telemessaging systems, VoIP, remote agents, hosted services, voice mail, call recording (voice logging), ISDN, the Internet, unified messaging.

As such, Connections Magazine is a source for news and information for call centers, contact centers, teleservice companies, telephone answering services, and telemessaging call centers.