Amtelco Releases Ellie™ an AI-powered Integrated Virtual Agent
Ellie™ is powered by artificial intelligence (AI) and supports call centers by working with agents to better serve callers. MCFARLAND, Wisconsin – February 11, 2026—Today, … Read more
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How AI Answering Services Are Changing the Way Small Businesses Handle Calls
By Lance Brandon AI-powered answering services are quickly becoming the frontline for modern businesses. Instead of missed calls, clunky phone trees, or expensive live coverage, … Read more
September 2025 Issue of Connections Magazine
The September 2025 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: Replacing Outdated Call Center Scripting Processes, … Read more
July 2024 Issue of Connections Magazine
The July 2024 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: Celebrating 31 Years of Connections Magazine: … Read more