ISDN: Integrated Services Digital Network
By Rose Anne Hurd Integrated Services Digital Network are some of those “buzz” words used in out industry for years. An unsuccessful search for ISDN … Read more
Articles
You Never Get a Second Chance to Make a First Impression
By John W. Weikert How many clichés have you found that apply to the “live” operator business such as “Your service is only as good … Read more
2-Way DID’s “Smart Trunks”
By William G. Hunter It has been a long time since the telemessaging industry has had something to get excited about. As we all know, … Read more
Ten Common Marketing Mistakes
By Orvel Ray Wilson Assuming You Don’t Have to Market Coca-Cola is by far the most widely recognized brand name in the world, and one … Read more
Buying and Selling Telephone Answering Services
By Thomas G. O’Roark I find buying and selling Telephone Answering Services (TAS) to be an interesting subject. There are over four thousand TAS in … Read more
Ten Characteristics of Great Sales People
By Orvel Ray Wilson It’s a jungle out there. You are not paranoid; they really are out to get you. Doing business in the highly … Read more
T1 – Bypassing Monthly Expenses
By Roger Koenig Telecommunications transmission in North America is now almost entirely digital. Every time you make a call across the country, or across the … Read more
A Novice’s Guide to Marketing & Sales
By John E. Hudson Marketing has long been a fancy of mine. The reason I find marketing so interesting is that it deals with the … Read more