The July 2026 Issue of Connections Magazine, covering call centers and the teleservice industry
Feature Content:
Dexcomm: Meeting HIPAA Requirements Using Secure Messaging, By Laura LaLuzerne
Protecting customer information is essential for maintaining trust. When faced with the challenge of replacing the pagers they had relied on for decades, a solution that met compliance requirements while preserving. . . .read more >>
Complaints are Opportunities – Make the Most of Them, By John Tschohl
Almost nothing strikes more fear in an employee’s heart than a customer with a complaint. Most employees would rather have a tooth pulled without Novocain than deal with customers who aren’t pleased with a product or service . . . .read more >>
Ten Years Ago: Do You Have a Call Center or a Relationship Center?, By Dave Murray
In recent years, call centers have been called the “white-collar sweatshop” of our time. The first time I heard this reference, it hit home for me. Given all the time I had spent. . . .read more >>
Twenty Years Ago: Going Once! Going Twice! The Art of Selling Your Business, By Jeff Lever
Underestimating the importance of the preliminary planning process can cause major headaches down the road for individuals who take initial preparations for granted. . . .read more >>
Vendor Profile: Startel
Headquartered in Irvine, California, Startel is a leading provider of unified communications, business process automation and performance management solutions and services for small to mid-size organizations. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, government, healthcare, insurance, telephone answering service and utilities. Customers depend on Startel’s solutions and services to increase business efficiencies, identify performance opportunities and deliver quick, secure and accurate communication 24/7 x 365.
Industry News
AnswerNet Announces Acquisition of Enco Utility Services, Expanding its Footprint in the Utility and Energy Sectors
HORSHAM, PA – June 2026 – Cerida Investment Corporation dba AnswerNet, a premier full-service business process outsourcing (BPO) and technology provider, announced the acquisition of. . read more>>
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Marketplace Directory: Connections Magazine listing of leading Contact Center Vendors
About Connections Magazine
Connections Magazine is the premier publication for the call center industry, providing news and information for call centers, contact centers, teleservice agencies, and telephone answering services.
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