March 2022 Issue of Connections Magazine

The March 2022 Issue of Connections Magazine, covering call centers and the teleservice industry

Feature Content:

CM March 2022

Why Customers Want an Omnichannel Experience, by Megan Hottman
An omnichannel experience can be the secret sauce to earning your customer’s loyalty, whether a start-up or a market leader. . . . read more >>

From the Publisher: Call Center Work-at-Home Opportunities, by Peter Lyle DeHaan, PhD
Make sure to make the most of work-at-home opportunities to best staff your call center, maintain a qualified workforce, and serve your callers. . . . read more >>

12 Metrics You Need to Know to Hit Your Sales Goals, by A.J. Windle
It’s time to set new sales goals using these metrics to measure your path or your teams’ path to hit your sales objectives. . . . read more >>

Appointment Setting Versus Lead Generation, by Shaun Thompson
Executing appointment setting lead generation campaigns is vital in achieving your sales target. . . . read more >>

Ten Years Ago: Quality Redesign to Drive Business Success, by Linda DubaEmploy these principles to avoid a bumpy ride and guide your contact center to gain the utmost value. . . . read more >>

Twenty Years Ago: Managers Need to Be Coaches, by David Saxby
A manager with strong coaching abilities can be invaluable in retaining and motivating your employees and helping them develop their skills. . . . read more >>

Industry News

Classified Ads of opportunities for you.

Marketplace Directory of leading Contact Center Vendors.

Startel contact center software
Amtelco Marketplace
Map Communications
Alliant: Professional Liability Insurance
Quality Contact Solutions
TBS: total billing solution; make it rain $
Ron Violante - Answering Service Broker
SingleComm: cloud-native omnichannel TAS solutions
nCall - Dedicated TAS Software, from nSolve

About Connections Magazine 

Connections Magazine is the premier publication for the call center industry, providing news and information for call centers, sent at no cost to qualified readers at call centers, contact centers, teleservice agencies, phone answering services, and telemessaging companies.

For more information, contact us.