The November 2025 Issue of Connections Magazine, covering call centers and the teleservice industry
Feature Content:
From the Publisher: Addressing Call Center Stress Syndrome, by Nicole Limpert
Call Center Stress Syndrome (CCSS) is a form of burnout that is highly prevalent among call center agents, mainly due to the unique and high-pressure. . . .read more >>
Guest Column: How AI Answering Services Are Changing the Way Small Businesses Handle Calls, by Lance Brandon
AI-powered answering services are quickly becoming the frontline for modern businesses. Instead of missed calls, clunky phone trees, or expensive live coverage . . . .read more >>
Ten Years Ago: How Would You Like us to Contact You? by Peter Lyle DeHaan, PhD
After our basement flooded and the insurance company said, “Sorry, you’re not covered,” I knew it was time to find a new insurer. . . .read more >>
Twenty Years Ago: Avoid Successful Lawsuits by Non-Performing Employees, by Patricia S. Eyres
It is a frustrating fact that even poorly performing employees often win lawsuits for discrimination or wrongful termination. They often claim . . .read more >>
Industry News
Amtelco announces the Release of Web Supervisor
Web Supervisor provides management with easy web access to configuration settings, scripting tools, and monitoring features.
Amtelco Announces the 7.0 Version Release for the Amtelco Secure Messages App
Amtelco Secure Messages v7.0 includes new embedded and optional features.
Send us your call center articles and news for consideration in the next issue of Connections Magazine.
Marketplace Directory: Connections Magazine listing of leading Contact Center Vendors
About Connections Magazine
Connections Magazine is the premier publication for the call center industry, providing news and information for call centers, contact centers, teleservice agencies, and telephone answering services.
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