The September 2024 Issue of Connections Magazine, covering call centers and the teleservice industry
Feature Content:
From the Publisher: Celebrating 31 Years of Connections Magazine: An Interview Peter DeHaan, PhD. – Part 2 by Genevieve Carrenard
Connections Magazine is entering its fourth decade! In our last issue, we asked Peter DeHaan, our editor-in-chief, to take us back to the early days of his career in the call center industry, and his involvement with the magazine. . . .read more >>
Guest Column: Future Proofing Your Call Center: Strategies for Long-Term Success by Lance Brandon
In an era of rapid technological change and evolving customer expectations, call centers must adopt innovative strategies to ensure long-term success. . . .read more >>
Contact Centers are a Great Data Source for AI Initiatives by Donna Fluss
Contact centers contain a significant amount of customer data as most interactions with customers and prospects are captured and recorded by on. . . .read more >>
Ten Years Ago: Three Best Practices to Jumpstart Your Desktop Automation Project by Anna Convery
The technology revolution has created a business culture where real-time access to information is expected. From mobile applications to Web self-service portals, consumer demands and the thirst for information are increasing. . . .read more >>
Twenty Years Ago: Watch That Tone of Voice by Nancy Friedman, Telephone Doctor
Your Mom was right. It’s not what you say, but how you say it. Several times while I was out shopping recently, I’ve been told things that frankly, weren’t that bad, but the tone of voice was so wrong. . . .read more >>
Vendor Profile: SingleComm
With a combined sixty years of industry experience, SingleComm delivers a TAS platform with fully integrated voice, omnichannel, scripting, and dispatch. Enjoy peace of mind with built-in resilience and redundancy with their cloud-native platform. . . .read more >>
Industry News
TAS for SALE!
Established Telephone Answering Service for Sale: Over 30 years in business with loyal staff and customers. We provide reliable service to our clients using an Amtelco Infinity IS platform. . . .read more >>
Send us your call center articles and news for consideration in the next issue of Connections Magazine.
Marketplace Directory: Connections Magazine listing of leading Contact Center Vendors
About Connections Magazine
Connections Magazine is the premier publication for the call center industry, providing news and information for call centers, contact centers, teleservice agencies, and telephone answering services.
For more information, contact us.