March 2025 Issue of Connections Magazine
The March 2025 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: Five Essential Skills Every Call Center … Read more
2025
Five Essential Skills Every Call Center Agent Should Have
Hire The Right Staff to Achieve Optimal Outcomes By Peter Lyle DeHaan, PhD Call center success hinges on your agents. The right agents produce the … Read more
January 2025 Issue of Connections Magazine
The January 2025 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: 2025 Vision: Key Trends Shaping the … Read more
AI-Generated Calls: Telecom’s Next TCPA Frontier?
By Jared M. Tully and Blake N. Humphrey The world is abuzz about “artificial intelligence” and its potential to revolutionize how people live, work, and … Read more
AI-Enhanced Conversation Analytics Redefines the CX and EX
By Donna Fluss As consumers, we’re bombarded with marketing declaring that products are “new and improved,” which is frequently reinforced with updated packaging and a … Read more