Veterans: An Untapped Pool with Rich Skill Set
Countering the Great Resignation with Niche Recruiting In January, nearly 4.3 million Americans quit their jobs (U.S. Bureau of Labor Statistics), and employers everywhere are … Read more
Hiring Call Center Agents
Improve Hiring Results with Blind Auditions
By Donna West Anyone who has ever seen The Voice knows blind auditions are often surprising. The audience knows that the very big voice is … Read more
A Concise Guide for Outsourcing Success, Part Two
By Kathy Sisk Should you decide that outsourcing may be right for you from a financial standpoint, consider the following steps to assist you in … Read more
Six Cost-Effective Recruiting Ideas: Attracting the Best Job Candidates on a Budget
By Jeremy Eskenazi Recruiting can be challenging in any economy. When times are good, top candidates have many options, and when times are bad, employed … Read more
Hiring and Training CSRs for Digital Contact Center Work
By Doug Taylor In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started with fuel. With the notable exception of … Read more
Four Steps to Minimize Risk in a Healthcare Call Center
By Janet Livingston Running a call center is challenging, but mastering one in the healthcare industry carries an added set of concerns. People’s health and … Read more
Fill Your Contact Center Seats with Passion, Not Just People!
By Tom Cunningham World-renowned soccer superstar, Mia Hamm, once said, “If you don’t love what you do, you won’t do it with much conviction or … Read more
Need Responsive, Fast-Flex Customer Service?
Get Real with On-Demand, Virtual Contact Center Solutions By Kim Houlne Forget real time. Business today runs on get-real time. Enabled by in-the-moment experiences. Catering … Read more
Can’t We All Just Get Along?
By Sherry Gouel Hiring the right person for a job is one of the most difficult tasks business owners face. There are so many factors … Read more
Ask Kathy: What Are the Best Methods for Recruiting?
Many employers hire candidates from the Internet. Although not a bad idea, not all good candidates are online. You cannot rely completely on the World … Read more