{"id":3929,"date":"2013-04-26T09:30:02","date_gmt":"2013-04-26T13:30:02","guid":{"rendered":"http:\/\/connectionsmagazine.com\/?p=3929"},"modified":"2020-11-16T13:17:31","modified_gmt":"2020-11-16T18:17:31","slug":"alliance-data-earns-center-of-excellence-certification","status":"publish","type":"post","link":"https:\/\/connectionsmagazine.com\/news\/alliance-data-earns-center-of-excellence-certification\/","title":{"rendered":"Alliance Data Earns “Center Of Excellence” Certification"},"content":{"rendered":"\n\n\n

Alliance Data Systems Corporation<\/strong>, a provider of loyalty and marketing solutions, announced its Retail Services business has again achieved the prestigious \u201cCenter of Excellence<\/strong>\u201d certification by BenchmarkPortal for the quality of its care center operations and service delivery. Alliance Data also received second-place honors in the \u201cTop 100 BenchmarkPortal Call Centers list\u201d in the \u201clarge centers\u201d category, which compares the performance of centers throughout North America by evaluating their key metrics against industry peers. Founded in 1995 by Purdue University, BenchmarkPortal<\/strong> is a global leader in the contact center industry providing benchmarking, certification, training, and consulting and industry reports.<\/p>\n\n\n\n

The recertification of its customer care centers marks the eighth time Alliance Data has received BenchmarkPortal\u2019s Center of Excellence ranking \u2013 more times than any company or organization in the financial services\/credit industry. Reserved for the top 10% of all customer care centers surveyed by BenchmarkPortal, The Center of Excellence designation affirms best-practice metrics for quality, cost, efficiency, effectiveness, and superior performance. These metrics are drawn from the world\u2019s largest database of objective and quantitative data, which is audited and validated by researchers from BenchmarkPortal.<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

Alliance Data Systems Corporation, a provider of loyalty and marketing solutions, announced its Retail Services business has again achieved the prestigious \u201cCenter of Excellence\u201d certification … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[15],"tags":[159],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5ZWWd-11n","jetpack-related-posts":[{"id":3352,"url":"https:\/\/connectionsmagazine.com\/news\/alliance-data-achieves-center-of-excellence-certification\/","url_meta":{"origin":3929,"position":0},"title":"Alliance Data Achieves “Center Of Excellence” Certification","author":"Peter Lyle DeHaan","date":"October 23, 2010","format":false,"excerpt":"Alliance Data Systems Corporation, a provider of loyalty and marketing solutions derived from transaction-rich data, announced that BenchmarkPortal, in conjunction with Center for Customer-Driven Quality at Purdue Research Park, has again recognized Alliance Data for achieving customer service excellence across all four of its retail services call center operations.\u00a0 This\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"https:\/\/connectionsmagazine.com\/category\/news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5678,"url":"https:\/\/connectionsmagazine.com\/news\/sauder-woodworking-certification\/","url_meta":{"origin":3929,"position":1},"title":"Sauder Woodworking Co.\u2019s Contact Center Achieves Its Ninth Certification","author":"Peter Lyle DeHaan","date":"January 23, 2014","format":false,"excerpt":"The Sauder Woodworking Co. customer support contact center has been certified as a Center of Excellence by BenchmarkPortal for the ninth year in a row. \u201cA contact center that seeks and achieves the Center of Excellence certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence,\u201d said BenchmarkPortal CEO Bruce\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"https:\/\/connectionsmagazine.com\/category\/news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10323,"url":"https:\/\/connectionsmagazine.com\/article\/interview-with-dr-jon-anton\/","url_meta":{"origin":3929,"position":2},"title":"Interview with Dr. Jon Anton","author":"Peter Lyle DeHaan","date":"July 1, 2004","format":false,"excerpt":"Dr. Jon Anton (also known as \u2018Dr. Jon') is the director of benchmark research at Purdue University's Center for Customer-Driven Quality. He specializes in enhancing customer service strategy through inbound call center and e-business centers, using the latest in telecommunications (voice) and computer (digital) technology. Since 1995, Dr. Jon has\u2026","rel":"","context":"In "Articles"","block_context":{"text":"Articles","link":"https:\/\/connectionsmagazine.com\/category\/article\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4265,"url":"https:\/\/connectionsmagazine.com\/news\/summit-addreses-contact-center-trends\/","url_meta":{"origin":3929,"position":3},"title":"Contact Center Trends to be Shared at Summit","author":"Peter Lyle DeHaan","date":"October 28, 2013","format":false,"excerpt":"Customer Management IQ earlier introduced the agenda for The Future Call Center Summit, supported by leading customer-centric organizations. Executives from these organizations will discuss the future of contact centers in Orlando from January 21-24, 2014. Early confirmed sponsors included Interactive Intelligence, Uptivity, Levementum, MicroAutomation, IQ Services, Harte-Hanks, NCR Corporatio, SenCommunications,\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"https:\/\/connectionsmagazine.com\/category\/news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2883,"url":"https:\/\/connectionsmagazine.com\/news\/report-addresses-migration-to-all-in-one-communications-software-suites\/","url_meta":{"origin":3929,"position":4},"title":"Report Addresses Migration to All-in-One Communications Software Suites","author":"Peter Lyle DeHaan","date":"April 16, 2009","format":false,"excerpt":"BenchmarkPortal published a report showing how contact centers can protect existing investments while making a phased migration to all-in-one communications software suite solutions.\u00a0 The report, \"Technology Adoption Strategies for All-In-One Contact Center Solutions,\" was gathered from more than 100 contact centers and includes six migration case studies based on interviews\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"https:\/\/connectionsmagazine.com\/category\/news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":10455,"url":"https:\/\/connectionsmagazine.com\/article\/headset-management\/","url_meta":{"origin":3929,"position":5},"title":"Headset Management: An Oft Untapped Savings Source","author":"Peter Lyle DeHaan","date":"March 1, 2005","format":false,"excerpt":"By Dr. Jon Anton and Cory Gideon Gunderson While the cost of even the highest quality headsets is low when compared with call center staff salaries and technology, the mismanagement of headsets can contribute to poor customer service, increased agent stress, and unnecessary expenses. And, yet, organizational accountability for this\u2026","rel":"","context":"In "Articles"","block_context":{"text":"Articles","link":"https:\/\/connectionsmagazine.com\/category\/article\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/posts\/3929"}],"collection":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/comments?post=3929"}],"version-history":[{"count":0,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/posts\/3929\/revisions"}],"wp:attachment":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/media?parent=3929"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/categories?post=3929"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/tags?post=3929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}