{"id":44483,"date":"2020-01-04T03:46:37","date_gmt":"2020-01-04T08:46:37","guid":{"rendered":"https:\/\/www.connectionsmagazine.com\/?p=44483"},"modified":"2022-03-03T11:43:31","modified_gmt":"2022-03-03T16:43:31","slug":"january-2020","status":"publish","type":"post","link":"https:\/\/connectionsmagazine.com\/issue\/january-2020\/","title":{"rendered":"January\/February 2020 Issue of Connections Magazine"},"content":{"rendered":"<div id='c8745_0_1' class='sam-pro-container sam-pro-ad' data-spc='1' style='display:flex; justify-content: center; flex-direction: row;'><\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The January\/February 2020 Issue of <\/strong><em>Connections Magazine<\/em><strong>, covering call centers and the teleservice industry<\/strong><\/h2>\n\n\n\n<p>Read these articles online:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"161\" height=\"208\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2020\/01\/CM-Jan-2020.png?resize=161%2C208&#038;ssl=1\" alt=\"January 2020\" class=\"wp-image-44485\" data-recalc-dims=\"1\"\/><\/figure><\/div>\n\n\n\n<ul><li><a href=\"https:\/\/connectionsmagazine.com\/vendor\/sponsors\/\">2020 Buyers Guide<\/a><\/li><li>From the Publisher: <em><a href=\"https:\/\/connectionsmagazine.com\/article\/call-center-advertising\/\">The Power of Print <\/a><\/em><\/li><li>Ask Kathy:<em> <a href=\"https:\/\/connectionsmagazine.com\/article\/outsourcing-success\/\">A Concise Guide for Outsourcing Success, Part 1<\/a> <\/em><\/li><li><a href=\"https:\/\/connectionsmagazine.com\/article\/hospital-messaging-app\/\">Five Tips for Hospitals When Purchasing a Secure Messaging App <\/a><\/li><li><a href=\"https:\/\/connectionsmagazine.com\/article\/outsource-your-call-center\/\">Six Key Steps to Successfully Outsource Your Inhouse Customer Care<\/a><\/li><li><a href=\"https:\/\/connectionsmagazine.com\/article\/contact-center-transformation\/\">Call Center Transformation Best Practices: Key Lessons from Community Banking<\/a><\/li><li><a href=\"https:\/\/connectionsmagazine.com\/article\/call-center-for-local-businesses\/\">How Call Centers Impact the Bottom Line for Local Service Businesses<\/a><\/li><li><a href=\"https:\/\/connectionsmagazine.com\/article\/telephone-nurses-burnout\/\">Reduce Physician Burnout with Telephone Triage Nurses<\/a><\/li><li><a href=\"https:\/\/connectionsmagazine.com\/article\/unlocking-the-value-of-voice-data\/\">Unlocking the Value of Voice Data<\/a><\/li><li><a href=\"https:\/\/connectionsmagazine.com\/article\/proactive-communication\/\">What Is Proactive Communication for Contact Centers?<\/a><\/li><li><a href=\"https:\/\/connectionsmagazine.com\/article\/ai-and-machine-learning\/\">3 Ways AI and Machine Learning Is Improving Live Chat<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The January\/February 2020 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: 2020 Buyers Guide From the Publisher: The &#8230; <a title=\"January\/February 2020 Issue of Connections Magazine\" class=\"read-more\" href=\"https:\/\/connectionsmagazine.com\/issue\/january-2020\/\" aria-label=\"More on January\/February 2020 Issue of Connections Magazine\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[821],"tags":[937],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5ZWWd-bzt","jetpack-related-posts":[{"id":26499,"url":"https:\/\/connectionsmagazine.com\/issue\/january-2017\/","url_meta":{"origin":44483,"position":0},"title":"The Jan\/Feb 2017 Issue of Connections Magazine","author":"Peter Lyle DeHaan","date":"January 5, 2017","format":false,"excerpt":"The January\/February\u00a0 2017 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: Make Training a Priority This Year From the Publisher: Answering the Call Is Just the First Step Guest Column: Take Care of the People Who Take Care of Your Call Center Ask\u2026","rel":"","context":"In &quot;Issues&quot;","block_context":{"text":"Issues","link":"https:\/\/connectionsmagazine.com\/category\/issue\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":42052,"url":"https:\/\/connectionsmagazine.com\/issue\/january-2019\/","url_meta":{"origin":44483,"position":1},"title":"The January\/February 2019 Issue of Connections Magazine","author":"Admin","date":"January 8, 2019","format":false,"excerpt":"The January\/February 2019 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: 2019 Annual Buyers Guide From the Publisher:\u00a0Our Seventeenth Annual Buyers Guide Ignoring Lessons from the Past The Year Ahead: Call Center Trends of 2019 Vendor Profile: nSolve Ask Kathy: Develop the Habit\u2026","rel":"","context":"In &quot;Issues&quot;","block_context":{"text":"Issues","link":"https:\/\/connectionsmagazine.com\/category\/issue\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9273,"url":"https:\/\/connectionsmagazine.com\/issue\/january-2004\/","url_meta":{"origin":44483,"position":2},"title":"The Jan\/Feb 2004 Issue of Connections Magazine","author":"Peter Lyle DeHaan","date":"January 1, 2004","format":false,"excerpt":"The January\/February 2004 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: Are Remote Agents in Your Staffing Future? Words to the Wise Call Monitoring Isn't Enough From the Publisher: A Conscious Decision Employing Persons with Disabilities The Future of Telemessaging Simon Says: A\u2026","rel":"","context":"In &quot;Issues&quot;","block_context":{"text":"Issues","link":"https:\/\/connectionsmagazine.com\/category\/issue\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":25547,"url":"https:\/\/connectionsmagazine.com\/issue\/january-2016\/","url_meta":{"origin":44483,"position":3},"title":"The Jan\/Feb 2016 Issue of Connections Magazine","author":"Peter Lyle DeHaan","date":"January 6, 2016","format":false,"excerpt":"The January\/February 2016 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: From the Publisher: The Cost of Poor Training Cloud System Technology 101 2016 Annual Buyer Guide Vendor Profile: Professional Teledata Emotional Intelligence in the Call Center The Hidden Costs of Pause-and-Resume Payment\u2026","rel":"","context":"In &quot;Issues&quot;","block_context":{"text":"Issues","link":"https:\/\/connectionsmagazine.com\/category\/issue\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9500,"url":"https:\/\/connectionsmagazine.com\/issue\/january-2012\/","url_meta":{"origin":44483,"position":4},"title":"The Jan\/Feb 2012 Issue of Connections Magazine","author":"Peter Lyle DeHaan","date":"January 1, 2012","format":false,"excerpt":"The January\/February 2012 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: Lessons Learned in Vendor Selection From the Publisher: Going from Good to Better The Future of the Call Center Industry The Hosted\/Cloud-Based Contact Center Infrastructure Market Hits Its Stride Social Media Analytics\u2026","rel":"","context":"In &quot;Issues&quot;","block_context":{"text":"Issues","link":"https:\/\/connectionsmagazine.com\/category\/issue\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9337,"url":"https:\/\/connectionsmagazine.com\/issue\/january-2006\/","url_meta":{"origin":44483,"position":5},"title":"The Jan\/Feb 2006 Issue of Connections Magazine","author":"Peter Lyle DeHaan","date":"January 1, 2006","format":false,"excerpt":"The January\/February 2006 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: From the Publisher: It's Your Move The Power of Speech Recognition Self-Service Gets its Voice New Metrics for the Contact Center Call Center Developments Do You Multitask? ASTAA 2005 Manager\/Supervisor Conference Don't\u2026","rel":"","context":"In &quot;Issues&quot;","block_context":{"text":"Issues","link":"https:\/\/connectionsmagazine.com\/category\/issue\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/posts\/44483"}],"collection":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/comments?post=44483"}],"version-history":[{"count":0,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/posts\/44483\/revisions"}],"wp:attachment":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/media?parent=44483"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/categories?post=44483"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/tags?post=44483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}