{"id":68353,"date":"2024-03-18T10:00:00","date_gmt":"2024-03-18T14:00:00","guid":{"rendered":"https:\/\/connectionsmagazine.com\/?p=68353"},"modified":"2024-03-30T18:15:59","modified_gmt":"2024-03-30T22:15:59","slug":"march-2024-issue-of-connections-magazine","status":"publish","type":"post","link":"https:\/\/connectionsmagazine.com\/issue\/march-2024-issue-of-connections-magazine\/","title":{"rendered":"March 2024 Issue of Connections Magazine"},"content":{"rendered":"<div id='c2315_0_1' class='sam-pro-container sam-pro-ad' data-spc='1' style='display:flex; justify-content: center; flex-direction: row;'><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><br><em><strong>The March 2024 Issue of <\/strong><em>Connections Magazine<\/em><strong>, covering call centers and the teleservice industry<\/strong><\/em><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><br><strong>Feature Content:<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium is-resized\"><a href=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2024\/03\/March-2024-CM-TOC.jpg?ssl=1\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2024\/03\/March-2024-CM-TOC.jpg?resize=199%2C256&#038;ssl=1\" alt=\"\" class=\"wp-image-68397\" width=\"199\" height=\"256\" srcset=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2024\/03\/March-2024-CM-TOC.jpg?resize=233%2C300&amp;ssl=1 233w, https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2024\/03\/March-2024-CM-TOC.jpg?resize=797%2C1024&amp;ssl=1 797w, https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2024\/03\/March-2024-CM-TOC.jpg?resize=768%2C987&amp;ssl=1 768w, https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2024\/03\/March-2024-CM-TOC.jpg?resize=1195%2C1536&amp;ssl=1 1195w, https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2024\/03\/March-2024-CM-TOC.jpg?w=1556&amp;ssl=1 1556w\" sizes=\"(max-width: 199px) 100vw, 199px\" data-recalc-dims=\"1\" \/><\/a><\/figure><\/div>\n\n\n<p><strong><em><em>From the Publisher:<\/em><\/em><\/strong> <strong>5 Tips to Create a Positive Call Center Environment<\/strong>, by Peter Lyle DeHaan, PhD<br>Staffing a call center is hard. Keeping it staffed is getting harder. With finding new staff becoming increasingly challenging, retaining existing staff is even more critical. . . . <a href=\"https:\/\/connectionsmagazine.com\/article\/tips-to-create-a-positive-call-center-environment\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong>AI to Drive 2024 Contact Center Technology Investments<\/strong>, by Donna Fluss<br>Enhance customer experience, improve productivity, and reduce operating expenses. . . .<a href=\"https:\/\/connectionsmagazine.com\/article\/ai-for-your-contact-center\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Ten Years Ago: <\/em>Ask Kathy: Agent Career Path<\/strong>, by Kathy Sisk<br>A customer service representative (CSR) and telemarketing service or sales representative (TSR) are great entry-level positions to prepare future managers and leaders. . . .<a href=\"https:\/\/connectionsmagazine.com\/article\/agent-career-path\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<p><strong><em>Twenty Years Ago<\/em><\/strong><em>:<\/em> <strong>Job Candidates Tell What They Like &#8211; And Don\u2019t Like &#8211; in the Recruiting Process<\/strong>, by Malcolm C. McCulloch Ph.D.<br>How many times have you recruited an exciting candidate for your contact center, only to have the person walk away, possibly to accept a position with a competitor?. . . .<a href=\"https:\/\/connectionsmagazine.com\/article\/job-candidate-likes-and-dislikes\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Vendor Profile:<\/strong> <strong>Shooster Holdings<\/strong><\/h2>\n\n\n\n<p>Thinking about selling your business? Explore the opportunity with <a href=\"https:\/\/www.shoosterholdings.com\/\">Shooster Holdings<\/a> (SH). We don\u2019t just purchase businesses; we build partnerships. . . . <a href=\"https:\/\/connectionsmagazine.com\/vendor\/sponsors\/\">read more &gt;&gt;<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Industry News<\/strong><\/h2>\n\n\n\n<ul>\n<li><a href=\"https:\/\/connectionsmagazine.com\/news\/intelligent-series-version-5-6\/\">Amtelco Announces New Software Release<\/a><\/li>\n<\/ul>\n\n\n\n<p><a href=\"mailto:submit@peterdehaanpublishing.com?subject=Content%20for%20Connections%20Magazine\">Send us<\/a> your call center articles and news for consideration in the next issue of <em>Connections Magazine.<\/em><\/p>\n\n\n\n<p><a href=\"https:\/\/www.connectionsmagazine.com\/marketplace-directory\/\">Marketplace Directory<\/a>: <em>Connections Magazine<\/em> listing of leading Contact Center Vendors<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/startel.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" width=\"225\" height=\"150\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2022\/10\/Startel-marketplace-ad.jpg?resize=225%2C150&#038;ssl=1\" alt=\"Startel contact center software\" class=\"wp-image-62339\" data-recalc-dims=\"1\"\/><\/a><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2024\/03\/Amtelco_Connections_Marketplace.png?resize=225%2C150&#038;ssl=1\" alt=\"Amtelco Marketplace\" class=\"wp-image-68568\" width=\"225\" height=\"150\" data-recalc-dims=\"1\" \/><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/connectionsmagazine.com\/wp-content\/uploads\/2020\/12\/MAP-Communications-ad-1.pdf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2020\/10\/Map-Communications.jpg?resize=245%2C163&#038;ssl=1\" alt=\"Map Communications\" class=\"wp-image-46246\" width=\"245\" height=\"163\" data-recalc-dims=\"1\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><a href=\"http:\/\/www.centurisoft.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2020\/12\/CenturiSoft.jpg?resize=225%2C150&#038;ssl=1\" alt=\"CenturiSoft\" class=\"wp-image-49105\" width=\"225\" height=\"150\" srcset=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2020\/12\/CenturiSoft.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2020\/12\/CenturiSoft.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2020\/12\/CenturiSoft.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2020\/12\/CenturiSoft.jpg?w=1351&amp;ssl=1 1351w\" sizes=\"(max-width: 225px) 100vw, 225px\" data-recalc-dims=\"1\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/atsi.alliant.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2022\/01\/Alliant-1.jpg?resize=225%2C150&#038;ssl=1\" alt=\"Alliant: Professional Liability Insurance\" class=\"wp-image-55028\" width=\"225\" height=\"150\" data-recalc-dims=\"1\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/qualitycontactsolutions.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2020\/10\/Quality-Contact-Solutions.jpg?resize=225%2C150&#038;ssl=1\" alt=\"Quality Contact Solutions\" class=\"wp-image-46245\" width=\"225\" height=\"150\" data-recalc-dims=\"1\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/startel.com\/comprehensive-billing-system\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2022\/10\/TBS-marketplace-ad.jpg?resize=229%2C153&#038;ssl=1\" alt=\"TBS: total billing solution; make it rain $\" class=\"wp-image-62337\" width=\"229\" height=\"153\" data-recalc-dims=\"1\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2021\/07\/Ron-Violante-display-ad-2.jpg?ssl=1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2021\/07\/Ron-Violante-marketplace-ad-3.jpg?resize=227%2C149&#038;ssl=1\" alt=\"Ron Violante - Answering Service Broker\" class=\"wp-image-51875\" width=\"227\" height=\"149\" data-recalc-dims=\"1\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/singlecomm.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2022\/05\/SingelComm-marketplace-ad-2.jpg?resize=229%2C153&#038;ssl=1\" alt=\"SingleComm: cloud-native omnichannel TAS solutions\" class=\"wp-image-58395\" width=\"229\" height=\"153\" data-recalc-dims=\"1\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"https:\/\/www.evs7.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2023\/01\/Electronic-Voice-Services-EVS7.jpg?resize=227%2C152&#038;ssl=1\" alt=\"EVS7\" class=\"wp-image-65327\" width=\"227\" height=\"152\" data-recalc-dims=\"1\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><a href=\"\/\/www.nsolve.com\/?cn\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/i0.wp.com\/connectionsmagazine.com\/wp-content\/uploads\/2023\/01\/nCall-Dedicated-TAS-Software.jpg?resize=220%2C134&#038;ssl=1\" alt=\"nCall - Dedicated TAS Software, from nSolve\" class=\"wp-image-65517\" width=\"220\" height=\"134\" data-recalc-dims=\"1\" \/><\/a><\/figure><\/div>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>About Connections Magazine&nbsp;<\/strong><\/h3>\n\n\n\n<p><em><em>Connections Magazine<\/em> is the premier publication for the call center industry, providing news and information for call centers, contact centers, teleservice agencies, and telephone answering services.<\/em><\/p>\n\n\n\n<p>For more information, <a href=\"https:\/\/connectionsmagazine.com\/about\/contact-connections-magazine\/\">contact us<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The March 2024 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: 5 Tips to Create a Positive &#8230; <a title=\"March 2024 Issue of Connections Magazine\" class=\"read-more\" href=\"https:\/\/connectionsmagazine.com\/issue\/march-2024-issue-of-connections-magazine\/\" aria-label=\"More on March 2024 Issue of Connections Magazine\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":true,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[821],"tags":[972],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5ZWWd-hMt","jetpack-related-posts":[{"id":67643,"url":"https:\/\/connectionsmagazine.com\/issue\/january-2024-issue-of-connections-magazine\/","url_meta":{"origin":68353,"position":0},"title":"January 2024 Issue of Connections Magazine","author":"Peter Lyle DeHaan","date":"January 15, 2024","format":false,"excerpt":"The January 2024 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: 5 Tips for Agent Customer Service Success, by Peter Lyle DeHaan, PhDSome people think working in a call center is easy because they like to talk. 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Top Ten Call Center Best Practices to Improve FCR Incorporate Social Media and Unified Communications in the Contact\u2026","rel":"","context":"In &quot;Issues&quot;","block_context":{"text":"Issues","link":"https:\/\/connectionsmagazine.com\/category\/issue\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9441,"url":"https:\/\/connectionsmagazine.com\/issue\/march-2010\/","url_meta":{"origin":68353,"position":2},"title":"The March 2010 Issue of Connections Magazine","author":"Peter Lyle DeHaan","date":"March 1, 2010","format":false,"excerpt":"The March 2010 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: Appointment Scheduling in Today's Call Center From the Publisher: What Clients of Outsourcers Seek Keeping Score - The Right Way Voice Self-Service Is Essential for Achieving Enterprise and Contact Center Goals Improving\u2026","rel":"","context":"In &quot;Issues&quot;","block_context":{"text":"Issues","link":"https:\/\/connectionsmagazine.com\/category\/issue\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9223,"url":"https:\/\/connectionsmagazine.com\/issue\/march-2002\/","url_meta":{"origin":68353,"position":3},"title":"The March 2002 Issue of Connections Magazine","author":"Peter Lyle DeHaan","date":"March 1, 2002","format":false,"excerpt":"The March 2002 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: The 809 Area Code Scam A Case for Certification Advantages of Unified Messaging Call Center Certification Centralize Communications with Unified Messaging Charging by Degree of Difficulty Filling Key Positions How's Your Company's\u2026","rel":"","context":"In &quot;Issues&quot;","block_context":{"text":"Issues","link":"https:\/\/connectionsmagazine.com\/category\/issue\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9383,"url":"https:\/\/connectionsmagazine.com\/issue\/march-2008\/","url_meta":{"origin":68353,"position":4},"title":"The March 2008 Issue of Connections Magazine","author":"Peter Lyle DeHaan","date":"March 1, 2008","format":false,"excerpt":"The March 2008 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: Universal Service Fund Update What We Know About USF Forget Politics - I Just Want to Run My Business From the Publisher: Be Careful What You Bill For Mind Your Business: Retaining\u2026","rel":"","context":"In &quot;Issues&quot;","block_context":{"text":"Issues","link":"https:\/\/connectionsmagazine.com\/category\/issue\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/posts\/68353"}],"collection":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/comments?post=68353"}],"version-history":[{"count":11,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/posts\/68353\/revisions"}],"predecessor-version":[{"id":68398,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/posts\/68353\/revisions\/68398"}],"wp:attachment":[{"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/media?parent=68353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/categories?post=68353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/connectionsmagazine.com\/wp-json\/wp\/v2\/tags?post=68353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}