Peter Lyle DeHaanBy Genevieve Carrenard Call centers are the pulse of customer service, serving as the bridge between companies and their clients. Yet, beneath the buzzing hum … Read more
The September 2024 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: Celebrating 31 Years of Connections Magazine: … Read more
An Interview with Peter DeHaan, our Editor-in-Chief – Part 2 By Genevieve Carrenard Connections Magazine is entering its fourth decade! In our last issue, we … Read more
By Donna Fluss Contact centers contain a significant amount of customer data as most interactions with customers and prospects are captured and recorded by one … Read more
By Lance Brandon In an era of rapid technological change and evolving customer expectations, call centers must adopt innovative strategies to ensure long-term success. Future-proofing … Read more
An Interview with Peter DeHaan, our Editor-in-Chief By Genevieve Carrenard Celebrating this milestone fills everyone at Connections Magazine with immense gratitude. Entering a fourth decade … Read more
By Matt Brogan In the 1980s, digital switches and direct dialing provided new opportunities in the telephone industry, turning local exchanges into national or even … Read more
By Nicole Limpert Artificial Intelligence (AI) and Large Language Models (LLMs) are already being used by all types of businesses. Research indicates that 77 percent … Read more
The May 2024 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: Exploring Virtual Call Centers, by Peter … Read more
Amtelco is a family-owned software company devoted to providing immediate and accurate communications that are built on innovation and backed by tradition. Amtelco’s mission is … Read more