Built on Innovation, Backed by Tradition
Amtelco is a family-owned software company devoted to providing immediate and accurate communications that are built on innovation and backed by tradition. Amtelco’s mission is … Read more
Peter Lyle DeHaan
Exploring Virtual Call Centers
Consider the Pros and Cons By Peter Lyle DeHaan, PhD Call centers were once centralized operations that functioned at a singular facility. Yet, thanks to … Read more
AnswerNet Addresses Maryland Supreme Court Decision with Innovative Technology Solution
Willow Grove, PA, March 18, 2024: In response to the February 22, 2024 ruling of the Maryland Supreme Court concerning the Maryland Telephone Solicitations Act … Read more
March 2024 Issue of Connections Magazine
The March 2024 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: 5 Tips to Create a Positive … Read more
AI to Drive 2024 Contact Center Technology Investments
By Donna Fluss On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and … Read more
Splendtastic Unveils New Learning Management System Designed to Transform Employee Training
Willow Grove, PA, March 11, 2024: Splendtastic, an AnswerNet company focused on providing simple business and communications software, proudly announces the relaunch of its Learning … Read more
5 Tips to Create a Positive Call Center Work Environment
Care for Your Staff and They’re More Likely to Care for You and Your Callers By Peter Lyle DeHaan, PhD Staffing a call center is … Read more
AnswerNet Launches TextMyBusiness to Enable Companies to Communicate Via Text on Their Business Phone Numbers
Willow Grove, PA, March 1, 2024: AnswerNet, a leading full-service provider of inbound, outbound, automated, and BPO contact center solutions, proudly announces the launch of … Read more
Amtelco Announces New Software Release
Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries, announces release of Intelligent Series 5.6. MCFARLAND, Wisconsin – February 21, 2024 … Read more
2024 NAEO Annual Conference Registration Now Open
Join NAEO in Albuquerque, New Mexico for the 2024 Annual Conference at the Hyatt Regency Tamaya Resort & Spa from March 24-27. Each day of … Read more