Peter Lyle DeHaan Kauneonga is introducing new Liberty Platform capabilities designed to help answering services and call centers manage increasingly complex communication operations with greater clarity, flexibility, and … Read more
Amtelco, a trusted leader in the Call Center and Healthcare Communications industries, announces the release of Intelligent Series 6.0. MCFARLAND, Wisconsin – March 30, 2026 … Read more
Amtelco, a trusted leader in the Call Center and Healthcare Critical Communications industries, has been awarded a Top Workplaces 2026 honor by Wisconsin State Journal … Read more
The March 2026 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: The Past, Present, and Future of Telecommunication, by Nicole … Read more
By Nicole Limpert How did we go from “old-school” phones to the apps and digital systems we use today, and what will communication be like … Read more
Agency, autonomy, and the orchestration of intelligent enterprise systems By Donna Fluss Agentic AI has many definitions, and how it is understood and explained varies … Read more
By Martha Hagemann Working in a call center is both rewarding and demanding. Agents face long hours, constant customer interactions, and the pressure of meeting … Read more
The January 2026 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: Case Study: …An Upgrade Journey Into New Opportunities – … Read more
Key Strategies for Retaining Business and Preventing Defections By Peter Lyle DeHaan, PhD Businesses focus on sales and marketing efforts to grow their operations and … Read more
American Communications Center Inc. By Laura LaLuzerne ACC Communications Center Inc. (ACC) offers customized virtual receptionist solutions for all types of businesses, both large and … Read more