Celebrating Connection at the ATSI Annual Conference
The Association of TeleServices International (ATSI) has been a cornerstone for the telephone answering service and call center industry for many years. By prioritizing innovation, … Read more
News
NAEO Superior Agent Service Award Accepting Registrations
The NAEO Superior Agent Service Award (SASA) program is now accepting registrations through May 31, 2026. Recognize and reward the agents driving your business forward … Read more
Kauneonga Expands Liberty Platform with Voice AI, Mobile App and Migration Tools
Kauneonga is introducing new Liberty Platform capabilities designed to help answering services and call centers manage increasingly complex communication operations with greater clarity, flexibility, and … Read more
Amtelco Announces New Software Release
Amtelco, a trusted leader in the Call Center and Healthcare Communications industries, announces the release of Intelligent Series 6.0. MCFARLAND, Wisconsin – March 30, 2026 … Read more
Amtelco Releases Ellie™ an AI-powered Integrated Virtual Agent
Ellie™ is powered by artificial intelligence (AI) and supports call centers by working with agents to better serve callers. MCFARLAND, Wisconsin – February 11, 2026—Today, … Read more
Amtelco Secure Messages Celebrates 15 Years of Secure Messaging
Amtelco Secure Messages was launched in 2011 as miSecureMessages MCFARLAND, Wisconsin – January 12, 2026 — Today, Amtelco announced it is celebrating the 15th anniversary … Read more
Amtelco Celebrates 50 Years of Pioneering Innovation in the Communications Industry
Amtelco proudly celebrates its 50th anniversary this year, commemorating five decades of invention, growth, and commitment to the call center industry. MCFARLAND, Wisconsin – January … Read more
Amtelco announces the Release of Web Supervisor
Web Supervisor provides management with easy web access to configuration settings, scripting tools, and monitoring features. MCFARLAND, Wisconsin – October 7, 2025 — Today, Amtelco … Read more
Amtelco Announces the 7.0 Version Releasefor the Amtelco Secure Messages App
Amtelco Secure Messages v7.0 includes new embedded and optional features. MCFARLAND, Wisconsin – September 23, 2025 — Today, Amtelco announced the release of version 7.0 … Read more
How Artificial Intelligence is Transforming the Call Center Industry
By Kevin Beale Artificial intelligence (AI) is revolutionizing how we interact with computers, obtain information, and perform our daily jobs. This applies to all industries. … Read more