Five Essential Skills Every Call Center Agent Should Have
Hire The Right Staff to Achieve Optimal Outcomes By Peter Lyle DeHaan, PhD Call center success hinges on your agents. The right agents produce the … Read more
News
Amtelco Attends HIMSS25 and Introduces Ellie® an AI-Powered Intelligent Virtual Agent
Amtelco will be an exhibitor again at the HIMSS Global Health Conference & Exhibition. MCFARLAND, Wisconsin – February 18, 2025 —Today, Amtelco announced they will … Read more
AnswerNet Addresses Maryland Supreme Court Decision with Innovative Technology Solution
Willow Grove, PA, March 18, 2024: In response to the February 22, 2024 ruling of the Maryland Supreme Court concerning the Maryland Telephone Solicitations Act … Read more
AI to Drive 2024 Contact Center Technology Investments
By Donna Fluss On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and … Read more
Splendtastic Unveils New Learning Management System Designed to Transform Employee Training
Willow Grove, PA, March 11, 2024: Splendtastic, an AnswerNet company focused on providing simple business and communications software, proudly announces the relaunch of its Learning … Read more
AnswerNet Launches TextMyBusiness to Enable Companies to Communicate Via Text on Their Business Phone Numbers
Willow Grove, PA, March 1, 2024: AnswerNet, a leading full-service provider of inbound, outbound, automated, and BPO contact center solutions, proudly announces the launch of … Read more
Amtelco Announces New Software Release
Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries, announces release of Intelligent Series 5.6. MCFARLAND, Wisconsin – February 21, 2024 … Read more
2024 NAEO Annual Conference Registration Now Open
Join NAEO in Albuquerque, New Mexico for the 2024 Annual Conference at the Hyatt Regency Tamaya Resort & Spa from March 24-27. Each day of … Read more
Genevieve Carrenard Joins the Connections Magazine Team
Connections Magazine is pleased to announce the addition of Genevieve Carrenard to our team. She’ll head up customer service, write articles for Connections Magazine, and … Read more
Mobius Vendor Partners Celebrates Twenty-Five Years
Mobius Vendor Partners, the well-known business process design, management, and performance improvement professional consulting firm, and creator of CustomerCount®, Patients-Count®, EmployeeCount® feedback systems, is proud … Read more