Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (https://peterdehaanpublishing.com) the publisher and editor of Connections Magazine, AnswerStat, TAS Trader, and Medical Call Center News.Peter DeHaan (https://peterdehaan.com) is a published author and blogger.
Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries, has been awarded a Top Workplaces 2025 honor by Wisconsin State Journal … Read more
The March 2025 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: Five Essential Skills Every Call Center … Read more
By Katie Charles The best way to stay efficient in any industry is to find new ways to do things, especially regarding your answering service … Read more
By Donna Fluss Based on findings from a recent DMG Consulting survey, 2025 is shaping up to be an excellent year for technology investments in … Read more
Hire The Right Staff to Achieve Optimal Outcomes By Peter Lyle DeHaan, PhD Call center success hinges on your agents. The right agents produce the … Read more
Amtelco will be an exhibitor again at the HIMSS Global Health Conference & Exhibition. MCFARLAND, Wisconsin – February 18, 2025 —Today, Amtelco announced they will … Read more
The January 2025 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: 2025 Vision: Key Trends Shaping the … Read more
By Jared M. Tully and Blake N. Humphrey The world is abuzz about “artificial intelligence” and its potential to revolutionize how people live, work, and … Read more
By Donna Fluss As consumers, we’re bombarded with marketing declaring that products are “new and improved,” which is frequently reinforced with updated packaging and a … Read more
The November 2024 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: Unveiling the Heart of Call Centers … Read more
Peter Lyle DeHaan