July 2026 Issue of Connections Magazine
The July 2026 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: Dexcomm: Meeting HIPAA Requirements Using Secure Messaging, By Laura … Read more
Peter Lyle DeHaan
COMPLAINTS ARE OPPORTUNITIES
Make the Most of Them By John Tschohl Almost nothing strikes more fear in an employee’s heart than a customer with a complaint. Most employees … Read more
Dexcomm: Meeting HIPAA Requirements Using Secure Messaging
By Laura LaLuzerne Protecting customer information is essential for maintaining trust. When faced with the challenge of replacing the pagers they had relied on for … Read more
AnswerNet Announces Acquisition of Enco Utility Services, Expanding its Footprint in the Utility and Energy Sectors
HORSHAM, PA – June 2026 – Cerida Investment Corporation dba AnswerNet, a premier full-service business process outsourcing (BPO) and technology provider, announced the acquisition of … Read more
Celebrating Connection at the ATSI Annual Conference
The Association of TeleServices International (ATSI) has been a cornerstone for the telephone answering service and call center industry for many years. By prioritizing innovation, … Read more
May 2026 Issue of Connections Magazine
The May 2026 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: Celebrating Connection at the ATSI Annual ConferenceThe Association of … Read more
NAEO Superior Agent Service Award Accepting Registrations
The NAEO Superior Agent Service Award (SASA) program is now accepting registrations through May 31, 2026. Recognize and reward the agents driving your business forward … Read more
How Quickly Can Your Call Center Adapt to AI?
By Nicole Limpert Many call centers face a unique set of challenges that make adapting to artificial intelligence (AI)-powered communication tools particularly difficult. These barriers … Read more
Thinking About Selling Your Answering Service? What Owners Should Know Before Going to Market
By Logan Shooster Selling an answering service is more complex than most business owners expect. Between compliance obligations, 24/7 operations, and high client expectations, this … Read more
Kauneonga Expands Liberty Platform with Voice AI, Mobile App and Migration Tools
Kauneonga is introducing new Liberty Platform capabilities designed to help answering services and call centers manage increasingly complex communication operations with greater clarity, flexibility, and … Read more