New Technology, New Markets
By Christine J. Holley Change or die. This admonition rings loud and clear to the many Telephone Answering Services (TAS) attempting to re-define themselves in … Read more
By Christine J. Holley Change or die. This admonition rings loud and clear to the many Telephone Answering Services (TAS) attempting to re-define themselves in … Read more
By Tony Murray Two years ago while speaking at a convention, I said that I didn’t think the Internet was going to have much effect … Read more
By Christine J. Holley The Company: NTS Marketing, Lynchburg, VA The Problem: NTS Marketing is a full-spectrum teleservices and fulfillment agency with an extensive call … Read more
By Peter Shurman Ask most people whether they work “on” or “in” their businesses and you’ll get a blank stare. “What’s the difference?” is the … Read more
By Frank D’Ascenzo It’s likely the Internet may have a greater effect on the live-answer, message center industry than answering machines, voicemail, alpha paging, and … Read more
By Jim Bashaw A “Seller Carryback Business Note,” as you probably already know, is a promissory note held by a seller, which represents that portion … Read more
By Sam Carpenter Ockham’s Razor is a principle, attributed to the 14th-century English philosopher William of Ockham. It states that entities should not be multiplied … Read more
By Stewart Settles and Teresa Fudge The practice of recording telephone communication is a growing trend in today’s business environment. In some industries, logging recorders … Read more
By Marteann Bertrand Answering services are a hot commodity in today’s market. Rarely, if ever, in the past has there been so much interest from … Read more
By Donna West (Part I of this article appeared in the January/February issue of Connections Magazine). 14. Archiving messages: Be sure you charge for printing … Read more