How Automated Analytics Can Elevate Agent Performance and Experience
By Brad Snedeker As a business process outsourcer (BPO) or outsourcing contact center, your agents serve as the face of your clients’ businesses. Low performance … Read more
By Brad Snedeker As a business process outsourcer (BPO) or outsourcing contact center, your agents serve as the face of your clients’ businesses. Low performance … Read more
By Ravi K. Raheja, MD In an era where there are multiple sources of medical advice and people frequently use Google to get answers, telephone … Read more
By Chris Robinson As any contact center leader knows, managing a team of agents is not for the fainthearted. This is even more challenging with … Read more
By Nicole Limpert Those in the healthcare communication field already know the value of telehealth and virtual care. As the COVID-19 pandemic evolved, telemedicine gained … Read more
By Mark Dwyer Are you incorporating technology into your communication plan? Today’s consumers, patients, and physicians have expectations about the way you communicate with them. … Read more
Telescan, a division of Amtelco, announced a new feature in development for the Spectrum system for users of the Genesis Prism application: the ability to auto-patch client … Read more
Amtelco announced the launch of a newly redesigned website for miSecureMessages (MSM). Visitors will find that the new site features a streamlined, modern design, with … Read more
The July/August 2020 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: How to Manage Unrealistic Customer Expectations From … Read more
Decisions We Make Today Can Better Prepare Us for Tomorrow By Peter Lyle DeHaan, PhD As writers pitched their article ideas for this issue of … Read more
By Scott Mainwaring As customer service representatives (CSRs) at contact centers begin to find their stride working remotely, it’s imperative that managers spend this time … Read more