By Nicole Limpert Call Center Stress Syndrome (CCSS) is a form of burnout that is highly prevalent among call center agents, mainly due to the … Read more
Web Supervisor provides management with easy web access to configuration settings, scripting tools, and monitoring features. MCFARLAND, Wisconsin – October 7, 2025 — Today, Amtelco … Read more
Amtelco Secure Messages v7.0 includes new embedded and optional features. MCFARLAND, Wisconsin – September 23, 2025 — Today, Amtelco announced the release of version 7.0 … Read more
By Donna Fluss The conversational artificial intelligence (CAI) self-service and agent augmentation sector is experiencing brisk growth due to the convergence of rapidly improving technology … Read more
By Nicole Limpert Call centers have traditionally used printed scripts in binders as a way to standardize and guide agent-caller interactions. Paper-based systems are prone … Read more
The July 2025 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: What Is Artificial Intelligence’s Place in … Read more
Make an Informed Decision about Implementing AI By Peter Lyle DeHaan, PhD You may be tired of hearing about artificial intelligence (AI). You probably also … Read more
By Kevin Beale Artificial intelligence (AI) is revolutionizing how we interact with computers, obtain information, and perform our daily jobs. This applies to all industries. … Read more
The May 2025 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: Ideas Ignite in Phoenix: Why You … Read more
Amtelco is a family-owned software company devoted to providing immediate and accurate communication solutions built on innovation and backed by tradition. Amtelco’s mission is to … Read more
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