By Martha Hagemann Working in a call center is both rewarding and demanding. Agents face long hours, constant customer interactions, and the pressure of meeting … Read more
The January 2026 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: Case Study: …An Upgrade Journey Into New Opportunities – … Read more
Key Strategies for Retaining Business and Preventing Defections By Peter Lyle DeHaan, PhD Businesses focus on sales and marketing efforts to grow their operations and … Read more
American Communications Center Inc. By Laura LaLuzerne ACC Communications Center Inc. (ACC) offers customized virtual receptionist solutions for all types of businesses, both large and … Read more
Amtelco Secure Messages was launched in 2011 as miSecureMessages MCFARLAND, Wisconsin – January 12, 2026 — Today, Amtelco announced it is celebrating the 15th anniversary … Read more
Amtelco proudly celebrates its 50th anniversary this year, commemorating five decades of invention, growth, and commitment to the call center industry. MCFARLAND, Wisconsin – January … Read more
The November 2025 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: From the Publisher: Addressing Call Center Stress Syndrome, by … Read more
By Nicole Limpert Call Center Stress Syndrome (CCSS) is a form of burnout that is highly prevalent among call center agents, mainly due to the … Read more
Web Supervisor provides management with easy web access to configuration settings, scripting tools, and monitoring features. MCFARLAND, Wisconsin – October 7, 2025 — Today, Amtelco … Read more
Amtelco Secure Messages v7.0 includes new embedded and optional features. MCFARLAND, Wisconsin – September 23, 2025 — Today, Amtelco announced the release of version 7.0 … Read more
Admin