Amtelco Receives Top Workplaces 2020 Recognition
Amtelco received a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on … Read more
Amtelco received a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on … Read more
Amtelco introduces version 5.4 of its Intelligent Series (IS) suite of call center applications. Many of the features were developed in collaboration with Amtelco customers. … Read more
With the expanding COVID-19 crisis, the ability for agents to work remotely has become greatly important. Amtelco announced they are offering a free month for … Read more
The March/April 2020 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: Balancing Patient Care with Data Security and … Read more
By Kate Zabriskie Each year, organizations waste thousands of dollars on training that doesn’t deliver what the people who bought it thought it would. Consequently, … Read more
By Donna Fluss We’ve entered the new decade with great momentum in technological innovation. Startups and large enterprises are investing billions in artificial intelligence (AI) … Read more
By Nicole Limpert The Health Resources Services Administration (HRSA) defines telehealth as “the use of electronic information and telecommunications technologies to support long-distance clinical health … Read more
By Traci Haynes Does the word risk evoke an emotional connotation? Regardless of the inference and based on life experience, the word can carry an … Read more
By Shannon Bays-Crockett When studying worrisome symptoms among physicians and mental health workers in the 1970s, Herbert Freudenberger, a German-American psychologist, coined the term burnout. … Read more
By Ravi K. Raheja, MD The average cost of a data breach in the United States has hit an all-time high of 7.35 million dollars. … Read more