How to Enhance the Customer Experience
Pursue Big-Picture Solutions, Not Incremental Improvements By Peter Lyle DeHaan, PhD There’s a lot of talk about customer experience and ways to enhance it. Though … Read more
Pursue Big-Picture Solutions, Not Incremental Improvements By Peter Lyle DeHaan, PhD There’s a lot of talk about customer experience and ways to enhance it. Though … Read more
By Bill Curtin, IV With many advances in communications technology come changes in the call center industry. These advances allow the use of remote agents … Read more
Amtelco’s Intelligence Series software and MergeComm platform integrate with Infinite Convergence Solution’s (ICS) text enabled number service to allow enterprises to send short message service … Read more
Szeto Technologies is proud to announce two new additions to their team. Robert Bidewell and Garrett Bidewell will be joining the Szeto family as they … Read more
Amtelco’s Genesis provides reporting on service level statistics for each agent ID, agent ACD skill, agent skill group, and client account. There is also a … Read more
The International Customer Management Institute (ICMI) announced that Colette Carlson, human behavior expert, and Jay Baer, inspirational expert on marketing, word of mouth, and customer … Read more
Amtelco, a leading supplier of communication technologies and software communications applications for more than forty years, announced that its Genesis Intelligent Series solution is compliant … Read more
The May/June 2019 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: Channel Surf to Enhance Your Customer’s Journey … Read more
By Charu Raheja, PhD Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically during … Read more
By Nicole Limpert Despite the care most of us take to protect our credit card information, credit card fraud is the most common form of … Read more