Overcoming Call Reluctance, Part One
By Kathy Sisk Whether you are a trainer, manager, owner, or a telemarketer, call reluctance—the struggle to make phone calls—has been an issue we all … Read more
By Kathy Sisk Whether you are a trainer, manager, owner, or a telemarketer, call reluctance—the struggle to make phone calls—has been an issue we all … Read more
OnviSource announced that an electric utility company successfully deployed OnviSource Inspecta feedback, notification, and response management software to intelligently automate outbound customer surveys and feedback, … Read more
Since 1979, Steve Michaels and his wife Chris have supported the industry selling various products such as the ACI teleprinter system, the AVI training program, … Read more
Amtelco released version 4.2.0 of the miSecureMessages secure messaging app, which businesses and healthcare enterprises use for secure communications. Version 4.2.0 features enhanced functionality with … Read more
Amtelco announced Genesis Intelligent Series (IS) web agent. The Genesis IS web agent application is a scalable client application that makes any personal computer a … Read more
The March/April 2019 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: Save Save Save Save Save Save Save
By Allison Hart There is no question that hospitals and health systems strive to deliver the best possible clinical care. But today, organizations aren’t merely … Read more
How to Survive When Receiving Twice the Calls or Having Half the Staff—or Both By Peter Lyle DeHaan, PhD Running a call center is hard, … Read more
By Donna Fluss Cloud-based contact center infrastructure (CBCCI) vendors have spent most of the last twenty years playing functional catch-up to the leading on-premise vendors. … Read more
By Angela Garfinkel In Part 1 of “Telemarketing Appointment Setting Best Practices,” we discussed how to maximize the appointment-kept rate when conducting telemarketing appointment setting. … Read more