Startel Announces Retirement of Wayne Scaggs
Startel, Professional Teledata, and Alston Tascom, leading providers of contact center solutions, announced that Wayne Scaggs will retire as the company’s director of corporate strategy … Read more
Startel, Professional Teledata, and Alston Tascom, leading providers of contact center solutions, announced that Wayne Scaggs will retire as the company’s director of corporate strategy … Read more
The global contact center software market is set to grow from its current market value of more than 14 billion dollars to over 40 billion … Read more
The November/December 2018 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: [Connections Magazine is proudly published by Peter … Read more
By Guy Dilger For many business leaders, branding means the company logo, website, sales material, direct marketing, social media, and online content. Devoting resources and … Read more
By Angela Garfinkel Telemarketing appointment setting is a cost-effective way to use less expensive people resources to set appointments for your salespeople. The best telemarketing … Read more
By Art Coombs High-profile stories of compromised credit cards and data breaches and their sobering aftereffects have dominated the headlines in recent years. As such, … Read more
By Rich Hamilton The heart and soul of most companies is their inbound contact solutions operation (their inbound call center, including voice, email, text, and … Read more
By Tom Cunningham World-renowned soccer superstar, Mia Hamm, once said, “If you don’t love what you do, you won’t do it with much conviction or … Read more
Applications that Improve the Customer Journey By Deborah Navara and Jana Benetti Recent advancements in artificial intelligence (AI) technology, coupled with consumer preference for digital … Read more
Szeto Technologies has been a leading vendor of answering equipment and communication systems since 1986. As the industry has evolved extensively over the last thirty-two … Read more