How Secure Is Your Contact Center?
Why Your Agents May Be Putting Customer Data at Risk By Tim Critchley Despite the rise in automated, self-servicing technologies in contact centers, many customers … Read more
Why Your Agents May Be Putting Customer Data at Risk By Tim Critchley Despite the rise in automated, self-servicing technologies in contact centers, many customers … Read more
With a shortage of practitioners and a downward push on costs, the call center is poised to come to the rescue By Peter Lyle DeHaan, … Read more
By Michael Dozier Disaster can strike your business at any time and in a variety of ways. Once an effective, well-designed, and professionally managed telephony … Read more
By Kathy Sisk In the last issue we discussed the key reasons telemarketing programs fail. Now let’s look at some vital aspects of setting up … Read more
By Charu Raheja, PhD Managing patient calls effectively is critical to ensure high-quality, well-coordinated care for every patient. Make sure the people answering your phones … Read more
The January/February 2018 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: [Connections Magazine is proudly published by Peter … Read more
Sometimes a Call Center Is Its Own Worst Enemy By Peter Lyle DeHaan, PhD When call centers work as intended, they’re an amazing resource. They … Read more
By Sherry Gouel Hiring the right person for a job is one of the most difficult tasks business owners face. There are so many factors … Read more
By Kathy Sisk In my forty years as a call center consultant and trainer, I’ve witnessed many mistakes that could have been avoided or quickly … Read more
By Dean Kaplan Whether you’re receiving customer calls or making outbound calls, if you work in a call center, chances are you manage at least … Read more