The January/February 2016 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- From the Publisher: The Cost of Poor Training
- Cloud System Technology 101
- 2016 Annual Buyer Guide
- Vendor Profile: Professional Teledata
- Emotional Intelligence in the Call Center
- The Hidden Costs of Pause-and-Resume Payment Card Processing
- Guest Column: Five Little Words
- Ask Kathy: Effectively Prevent Customer Cancellations
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]