Empowers businesses to make informed decisions on how inbound calls are treated–so that ‘only the good calls’ reach its agents North Little Rock, Arkansas—4/8/25—First Orion, … Read more
By Jared M. Tully and Blake N. Humphrey The world is abuzz about “artificial intelligence” and its potential to revolutionize how people live, work, and … Read more
By Donna Fluss As consumers, we’re bombarded with marketing declaring that products are “new and improved,” which is frequently reinforced with updated packaging and a … Read more
By Donna Fluss Contact centers contain a significant amount of customer data as most interactions with customers and prospects are captured and recorded by one … Read more
By Nicole Limpert Artificial Intelligence (AI) and Large Language Models (LLMs) are already being used by all types of businesses. Research indicates that 77 percent … Read more
By Donna Fluss On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and … Read more
By Donna Fluss 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into … Read more
Unlocking the Power of AI for Answering Services By Michael C. McMillan As artificial intelligence (AI) continues to permeate various industries, the answering service sector … Read more
A Shift Towards High Complexity Roles and Greater Profitability By Michael C. McMillan As artificial intelligence (AI) continues to evolve and permeate various industries, the … Read more
Presented by The SingleComm Team “Like any other tool, AI should be viewed as something that can improve the performance of the humans on your … Read more