Amtelco Announces New Software Release
Amtelco, a trusted leader in the Call Center and Healthcare Communications industries, announces the release of Intelligent Series 6.0. MCFARLAND, Wisconsin – March 30, 2026 … Read more
Artificial Intelligence
Agentic AI: Understanding Intelligent Automation
Agency, autonomy, and the orchestration of intelligent enterprise systems By Donna Fluss Agentic AI has many definitions, and how it is understood and explained varies … Read more
How AI Answering Services Are Changing the Way Small Businesses Handle Calls
By Lance Brandon AI-powered answering services are quickly becoming the frontline for modern businesses. Instead of missed calls, clunky phone trees, or expensive live coverage, … Read more
Addressing Call Center Stress Syndrome
By Nicole Limpert Call Center Stress Syndrome (CCSS) is a form of burnout that is highly prevalent among call center agents, mainly due to the … Read more
Amtelco Announces the 7.0 Version Releasefor the Amtelco Secure Messages App
Amtelco Secure Messages v7.0 includes new embedded and optional features. MCFARLAND, Wisconsin – September 23, 2025 — Today, Amtelco announced the release of version 7.0 … Read more
Conversational AI: Innovation Meets Interaction
By Donna Fluss The conversational artificial intelligence (CAI) self-service and agent augmentation sector is experiencing brisk growth due to the convergence of rapidly improving technology … Read more
What Is Artificial Intelligence’s Place in Your Call Center?
Make an Informed Decision about Implementing AI By Peter Lyle DeHaan, PhD You may be tired of hearing about artificial intelligence (AI). You probably also … Read more
Built on nnovation, Backed by Tradition
Amtelco is a family-owned software company devoted to providing immediate and accurate communication solutions built on innovation and backed by tradition. Amtelco’s mission is to … Read more
Case Study: How AI and a New Sales Strategy Helped Readymode Book More Demos and Close More Deals
By Rob Auld and David Byck In the call center industry, efficiency is everything, but not at the expense of the customer experience (CX). Readymode, … Read more
First Orion Launches Protect+, Safeguards Businesses from Inbound Spam and Scam Calls
Empowers businesses to make informed decisions on how inbound calls are treated–so that ‘only the good calls’ reach its agents North Little Rock, Arkansas—4/8/25—First Orion, … Read more