Lockdown Initiatives
By Kathy Sisk In my forty years in the call center industry, I have gone through many challenges, but none as distressing as in the … Read more
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A Concise Guide for Outsourcing Success, Part Five
By Kathy Sisk To conclude our series of articles on outsourcing success, here are two optional topics we need to address. Consider an Independent Project … Read more
A Concise Guide for Outsourcing Success, Part Four
By Kathy Sisk Once you select the agency you feel most confident in and the contract is signed, the real challenge begins; you must manage … Read more
A Concise Guide for Outsourcing Success, Part Three
By Kathy Sisk In the five steps to select an outsource call center agency, we’ve already covered the first three: 1) design an RFP; 2) … Read more
A Concise Guide for Outsourcing Success, Part Two
By Kathy Sisk Should you decide that outsourcing may be right for you from a financial standpoint, consider the following steps to assist you in … Read more
A Concise Guide for Outsourcing Success, Part One
By Kathy Sisk Outsourcing is a buzzword and business trend in which many companies are making huge investments. While call center outsourcing ventures can provide … Read more
Overcoming Call Reluctance, Part Four
By Kathy Sisk In the last issue we discussed the first fear prospects have (the approach) and ways to overcome it. We’ll conclude with how … Read more
Overcoming Call Reluctance: Part 3
By Kathy Sisk Last time we discussed your prospect’s fears and the importance of using a script. Here are some tips on building an effective … Read more
Overcoming Call Reluctance, Part Two
By Kathy Sisk In part one we discussed the first weakness of call reluctance: agent fears. Now we’ll discuss prospect’s fears. Most outbound agents don’t … Read more
Overcoming Call Reluctance, Part One
By Kathy Sisk Whether you are a trainer, manager, owner, or a telemarketer, call reluctance—the struggle to make phone calls—has been an issue we all … Read more