Counting Chickens
By Peter Lyle DeHaan, PhD In my office is an evocative black and white aerial photo of my grandfather’s chicken farm, circa 1960. Grandpa and … Read more
By Peter Lyle DeHaan, PhD In my office is an evocative black and white aerial photo of my grandfather’s chicken farm, circa 1960. Grandpa and … Read more
By Peter Lyle DeHaan, PhD Does your organization make customer service a priority? I expect that it does. In fact, I suspect that the phrase … Read more
By Peter Lyle DeHaan, PhD I’ve come to the realization that I tend to put off buying things. It’s not because I procrastinate (at least … Read more
By Peter Lyle DeHaan, PhD What is your self-service strategy? Is it in-place and fully functional? Perhaps it’s moving forward, slowly but surely. Conversely, you … Read more
By Peter Lyle DeHaan, PhD Consider this: “ABC Company, a strategic provider of telecommunications services, technology, and applications for helping call centers leverage the power … Read more
By Peter Lyle DeHaan, PhD A reader complained about our content in the May issue. In fact, he was downright mad over our coverage promoting … Read more
By Peter Lyle DeHaan, PhD Two decades ago, as a first-time manager, I was green and had much to learn. Management had looked easy when … Read more
By Peter Lyle DeHaan, PhD Hello, my name is Peter and I’m…a perfectionist. Yes, I can now openly admit it, I am a perfectionist. I … Read more
By Peter Lyle DeHaan, PhD One of the assignments I enjoyed most in college was analyzing case studies. I was, and continue to be, fascinated … Read more
By Peter Lyle DeHaan, PhD It seems that seldom a week goes by when I don’t receive a call from someone wanting to interview me. … Read more