Legal Considerations of Voice Logging
Legal issues regarding the recording of phone calls must be considered before embarking on voice logging. This varies on a state-by-state basis. Some states and … Read more
Speech Technology Articles
Call Recording Basics
Call recording or voice logging is an important and valuable call center technology, considered by many to be an indispensable support tool. Voice logging allows … Read more
IVR Stands for “Immediate Value Returned”
Our company has been in the voice mail business for about 14 years. Since day one, I have continually mined the market for new voice … Read more
Voice Mail Applications Hit the Slopes!
By Martha Chinnock If you are planning on going skiing at Mt. Bachelor in Oregon, you had better get a weather report before heading out … Read more
Logging Recordings: The Right Answer?
By Stewart Settles and Teresa Fudge The practice of recording telephone communication is a growing trend in today’s business environment. In some industries, logging recorders … Read more