How Quickly Can Your Call Center Adapt to AI?
By Nicole Limpert Many call centers face a unique set of challenges that make adapting to artificial intelligence (AI)-powered communication tools particularly difficult. These barriers … Read more
Telephony Articles
The Past, Present, and Future of Telecommunication
By Nicole Limpert How did we go from “old-school” phones to the apps and digital systems we use today, and what will communication be like … Read more
Reducing Customer Churn
Key Strategies for Retaining Business and Preventing Defections By Peter Lyle DeHaan, PhD Businesses focus on sales and marketing efforts to grow their operations and … Read more
How Outsource Telemarketing Can Help Franchises Grow
By Steve Korn For decades, businesses have used outsource telemarketing to facilitate their sales efforts. These include direct telephone sales, appointment setting for outside sales teams, toll-free inbound … Read more
Interaction Recording Using Microsoft Teams: Ten Factors for Success
By Michael Levy According to Gartner, one in four contact center seats is now communicating using Microsoft Teams. Therefore, you likely have agents handling customer … Read more
Vision 2020
By Donna Fluss We’ve entered the new decade with great momentum in technological innovation. Startups and large enterprises are investing billions in artificial intelligence (AI) … Read more
Use Telehealth to Extend Healthcare and Save Money
By Nicole Limpert The Health Resources Services Administration (HRSA) defines telehealth as “the use of electronic information and telecommunications technologies to support long-distance clinical health … Read more
Balancing Patient Care with Data Security and Privacy
The stakes have never been higher for healthcare providers to deliver a positive patient experience. According to a recent study by Prophet, 81 percent of … Read more
Top Tips for Beginning Telemarketers
By Patrick Bailey Telemarketing can be quite stressful and daunting, especially for beginners. There is often a fear that your prospects will hang up on … Read more
Why Telephone Triage Nurses Are a Perfect Complement to Telemedicine
By Charu Raheja, PhD Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically during … Read more