By Steve Korn For decades, businesses have used outsource telemarketing to facilitate their sales efforts. These include direct telephone sales, appointment setting for outside sales teams, toll-free inbound … Read more
By Michael Levy According to Gartner, one in four contact center seats is now communicating using Microsoft Teams. Therefore, you likely have agents handling customer … Read more
By Donna Fluss We’ve entered the new decade with great momentum in technological innovation. Startups and large enterprises are investing billions in artificial intelligence (AI) … Read more
By Nicole Limpert The Health Resources Services Administration (HRSA) defines telehealth as “the use of electronic information and telecommunications technologies to support long-distance clinical health … Read more
The stakes have never been higher for healthcare providers to deliver a positive patient experience. According to a recent study by Prophet, 81 percent of … Read more
By Patrick Bailey Telemarketing can be quite stressful and daunting, especially for beginners. There is often a fear that your prospects will hang up on … Read more
By Charu Raheja, PhD Telemedicine has been a medical buzzword for several years, and the variety and depth of services provided have grown dramatically during … Read more
Leveraging Third-Party App Technology By Darlene Campbell Technological advances continue to amaze me as I have watched the definition of service evolve over the past … Read more
By Kathy Sisk People often ask, “How can I improve my phone presentation?” A successful presentation is measured by the impact it has on those … Read more
Szeto Technologies has been a leading vendor of answering equipment and communication systems since 1986. As the industry has evolved extensively over the last thirty-two … Read more