Call Center Opportunity on the Internet
By Kevin Beale Change is a given in the call center industry. Innovation has followed after invention, and we’ve all had to adjust to the … Read more
Trends
Entrepreneurs Delight in Expanding Industry
By Steve Michaels In today’s market, wealth is created by the ability to add value. Value is added by innovating and implementing new technological methods … Read more
Designing the Telecommunications Center of the Future: Part II
Reported by Christine Michaels A panel discussion by: Frank D’Ascenzo of Axon Communications; Barb Willis of Comverse/Startel; Jack Baldwin of CadCom; and Donna West of … Read more
Designing the Telecommunications Center of the Future: Part I
Reported by Christine Michaels A panel discussion by Frank D’Ascenzo of Axon Communications, Barb Willis of Comverse/Startel, Jack Baldwin of CadCom, and Donna West of … Read more
Call Centers: Enhanced Telephone Services
By Tony Murray There are many people in the industry who are looking for ways to increase profits and to expand. The quick and glib … Read more