ATSI Award of Excellence Winners for 2006

The ATSI Award of Excellence program is designed as a measure of quality control at telemessaging call centers. It measures over 400 data points for each participating company. Those call centers achieving an overall score of 80% or greater are bestowed with the “ATSI Award of Excellence.”   Over the years, the program has been updated and enhanced to remain relevant to our changing industry and callers’ expectations.

The Award of Excellence is a cumulative program, with many call centers earning recognition for multiple years, which is a verification of their ongoing attention to providing consistently high quality. This year’s Award of Excellence winners are:

Year 10 – Diamond
Michigan Message Center; Kalamazoo, MI
Rochester Telemessaging Center; Rochester Hills, MI

Year 9 – Sapphire
MedCom Professional Services, Inc; Levittown, PA
Hastings Communication Services, Inc; Austin, TX
Business Connections; Salem, OR
AnswerNet; Phoenix, AZ
Fallon Communications; Houston, TX

Year 8 – Ruby Award
On Call Message Centre; Ottawa, ON
A Better Answer Dallas ; Plano, TX

Year 7 – Emerald Award
Tel-Us Call Center, Inc; Beverly Hills, CA
Combined Communications, Inc; Bowling Green, KY
T.A.S. Communications, Inc; Madison, WI
Pro Phone Communications, Inc; Muskegon, MI

Year 6 – Pearl Award
Answer-All Secretarial Service, Inc; Westminister, CO

Year 5 – Gold
Direct Line Tele Response; Berkeley, CA
Answer Connecticut Inc. dba ACT Teleservices; Newington, CT
Anser Services; Green Bay, WI
AAMCOM; Redondo Beach, CA
Continental Message Solution, Inc; Columbus, OH
Answer Midwest, Inc; Alton, IL
Omni Communications; Carrollton, GA

Year 4 – Silver Plus
Corporate Message Services, Inc; Savannah, GA
Answer Quick; Louisville, TN
A Better Answer; Houston, TX
Tab AnswerNetwork; Santa Ana, CA
Berkshire Communicators, Inc; Pittsfield, MA

Year 3 – Silver
Answering Service Professionals, Inc; Valparaiso, IN
Contact One Call Center ; Tuscon, AZ
Port City Communications, Inc; Port Huron, MI
CallNet Call Center Services; Bloomington, IN
CallStar; St. Petersburg, FL
Answer-1 Communications; Phoenix, AZ
Extend Communications Inc; Brantford, ON
Quality Telemessaging Services, Inc; Anaheim, CA
Bay Area Medical Exchange, Inc; St. Petersburg, FL
Alliance Wireless Communications; Kingston, ON
Dexcomm; Lafayette, LA
Telelink Call Centre; St. John’s, NL
MASCO Services, Inc; Boston, MA
Appletree Answering Service, Inc; Westbrook, ME
A Better Answer; Hurst, TX
24-7 INTouch, Inc; Regina, SK
Personalized Communications; Duncanville, TX
Medfone, Inc; Wantagh, NY
Antietam Call Center ; Hagerstown, MD

Year 2 – Bronze
Telecom Answering Service; Homewood, IL
A Superior Call Center ; Conyers, GA
Communications Group; Auburn, NY
AnswerTel of Athens, Inc; Athens, AL
Bennett Answering Service; Flint, MI
All-Ways Communications; Hagerstown, MD
Messages & More, Inc; Flagstaff, AZ
DCAS; Tuscaloosa, AL
Spectrum Communication Services, Inc; Brookfield, WI
Extend Communications Inc; Cambridge, ON
Answer Center ; Virginia Beach, VA
Focus Telecommunications, Inc; Burtonsville, MD
Communications Network, Inc; Muncie, IN
Alert Communications, Inc; Ventura, CA
Answer Excellence; Clearwater, FL
Statcall; Alexandria, VA
Central Communications, Inc; Norwalk, CT
Concorde Communication; Los Angeles, CA
Finger Lakes Answering Service; Auburn, NY
Commercial Telephone Exchange, Inc; Reno, NV
Appletree Answering Service, Inc; Wilmington, DE
Crocker Communications, Inc; Greenfield, MA

Year 1
Airpage/AnswerNet Network; Billings, MT
Holy Redeemer Medical Messaging; Meadowbrook, PA
Network One Communications, dba Number One Message Center; Tampa, FL
Shore Answer, LLC; Georgetown, DE
Business Service Center, Inc; Wausau, WI
King’s Telemessaging Services; Shreveport, LA
Linton Call Centre; Dorval, QC
Appletree Answering Service; Pensacola, FL
The Message Center; San Antonio,
Executive Services; Pueblo, CO
King Communications; Saginaw, MI
MedCom Professional Services, Inc. dba Keystone Answering Service; Allentown, PA
Medical TeleCommunications; Englewood, CO
Tab AnswerNetwork; Orange, CA
Ambs Message Center; Jackson,
American MediConnect, Inc; Chicago, IL
Information Communications Group; Leawood, KS
RSVP Call Center Service;, NY
Ansaphone Service, Inc; Quincy, MA
Main Line Telecommunications; Aston, PA
Professional Answering; Charleston, SC
A Better Answer, Inc; Bel Air, MD
ACE Answering Service;,
MedConnect USA ; San Diego, CA
Santa Cruz Answering Service; Santa Cruz, CA
Answering Advantage LLC; Memphis, TN
Lauttamus Communications, Inc; Weirton, WV
Med-Connection, a Division of Tri-Hospital EMS ; Port Huron, MI
A Better Connection, Inc; Gilbert, AZ
Alphapage, LLC; Denver, CO
Available Communications; St. Louis, MO
Business & Professional Exchange, Inc; Beverly, MA
Global Response; Margate, FL
All Call Communications Division of Extend Communications; Georgetown, ON

[From Connection Magazine September 2006]