The following companies participated in the recent ATSI Convention and Expo.
Alston Tascom, Inc.
909-548-7300
www.alstontascom.com
With Alston Tascom’s hosted system, there is:
- No system to purchase
- No equipment room
- No expensive UPS/generator
- No service contracts
- No maintenance contracts
- No upgrade costs
- No technician on payroll
- Reduced or no office expense
- No telephone service to order
- Telephone cost is the actual usage (as low as 1.5 cents per minute)
Amtelco
800-356-9148
www.amtelco.com & callcenter.amtelco.com
Amtelco’s Infinity system supplies the advanced technology tools required to be successful, including:
- Integrated voice processing and voicemail
- ACD
- Integrated switching
- Integrated voice logging
- Unified reports (common interface for all reports)
- Single point of contact for 5 Star Service
- No yearly software fee
CAM-X
800-896-1054
www.camx.ca
CAM-X represents members across North America who work together to share ideas, develop new technologies, and network with their peers in order to continue the growth of their businesses as well as that of the industry.
CenturiSoft
949-459-8476
www.centuriSoft.com
CenturiSoft specializes in Unified Communications, an integrated email, fax, and voice system that can drastically reduce your communication expenses. By combining non-real-time services (voicemail, and messaging) with real-time (follow-me, call screening, bridging, conferencing, and ACD) in one package, they achieve flexibility in one system instead of multiple systems.
Copia International
800-689-8898
www.copia.com
Copia produces email, voice, and fax software. Copia software is used in the Amtelco Ultracom product.
Excel Specialisten
46-31-25-8490
XLScheduler is a call center scheduling package.
GlobalFone
646-428-0700
GlobalFone provides a complete telemessaging system, license-free, with an advanced feature set, SIP trunking, and remote agents.
Hays Affinity Solutions
202-263-4012
Hays Affinity Solutions provides insurance and risk management services.
Infiniti Resource Management
813-664-1664
www.irmpeo.com
Infiniti Resource Management is a Professional Employer Organization (PEO), providing off-site HR services:
Payroll and workers’ comp
Employee benefits
Employer liability management relief
Inmatrix, Inc.
804-545-0789
Inmatrix delivers modeling and stress testing to determine the financial impact of a company’s decisions.
OnviSource
800-537-1827
www.onvisource.com
The OnviCenter 6 product suite delivers automated workflow, unified agent desktop, recording, quality assurance, agent scheduling, tele-enterprise business applications, and optimized call handling.
Professional Teledata
800-344-9944
Professional Teledata provides:
PI-2000: an order-entry platform
Pinnacle: a messaging and dispatching platform based on PI-2000
TBS (Total Billing Solutions): billing software
Startel Corporation
949-863-8722
Startel has provided reliable telemessaging services solutions for over twenty-eight years. The CMC and the CPS both utilize Microsoft Windows and SQL to provide an advanced, user-friendly system.
Szeto Technologies, Inc.
877-697-9368
www.szeto.ca
Szeto Technologies provides complete communication services that includes TAS, switching, messaging, paging, direct connect, and dispatch. Their Linux-based TAS system is a simple, smart, and cost-effective system that is customized to suit your business needs.
TASBiller
706-860-0868
www.TASBiller.com
TAS Biller is a popular billing and profitability program. User customizable invoices can be printed, faxed, or emailed. TASBiller is easy to use and imports billing data from all major systems.
TasWare
314-729-2100
Telephone answering software
Team SNUG
800-317-8529
TeamSNUG offers the Training Excellence series: “Agent Supervisor” and “Customer Service.”
Telescan LLC, a division of Amtelco
For over thirty years Telescan has provided equipment and software to the telemessaging industry. They have developed and patented products designed for two to 200 seats.
Unifund
513-489-8877 x139
Let Unifund get you started in the collection business.
Vacava, Inc.
507-365-8384
www.vacava.com
Vacava Customer Care is a contact center application for:
- Customer services and help desk
- Inbound inquiry and order entry
- Outbound marketing and order entry
[From Connection Magazine – Jul/Aug 2008]