Amtelco Announces Intelligent Series 5.5
Amtelco announced the release of version 5.5 for their Intelligent Series (IS) suite of call center applications. Some of the new features include: “The latest … Read more
Amtelco announced the release of version 5.5 for their Intelligent Series (IS) suite of call center applications. Some of the new features include: “The latest … Read more
Seek to Control Whatever You Can to Produce Optimum Outcomes By Peter Lyle DeHaan, Ph.D. The last two years have been rough. And I’m ready … Read more
Quality Contact Solutions, Inc, a leading outsource contact center and BPO company, received its SOC 2 Type 2 certification. This certification follows an extensive audit performed by … Read more
By Angela Garfinkel There have been many changes to telemarketing rules and regulations in 2021. The most notable change was the April 1, 2021, U.S. Supreme … Read more
The November 2021 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: Five Simple and Proven Ways to Retain Customers, by … Read more
By Bob Grohs Chatbots are becoming increasingly responsible for assisting with customer service queries. Most customers have already used chatbots, whether they are aware of it … Read more
Tips to Achieve a Full Schedule for Your Call Center By Peter Lyle DeHaan, Ph.D. For years many call centers have faced an ongoing challenge … Read more
Telescan, a division of Amtelco, announced the introduction of a new product, the Spectrum Health Monitor. The Spectrum Health Monitor was developed to make life … Read more
By Robert McKay Officially enacted by the FCC on July 1, the STIR/SHAKEN (Secure Telephone Identity Revisited /Signature-based Handling of Asserted Information Using toKENs) framework … Read more
By Donna Fluss The pressure is on for enterprises to improve their customer experience (CX). Executives are trying, and many have spent more to enhance … Read more