5 Simple and Proven Ways to Retain Customers
By Kelly Doyle Did you know that retaining existing customers is far more cost-effective than acquiring new ones? It’s true. Substantial research shows that focused … Read more
By Kelly Doyle Did you know that retaining existing customers is far more cost-effective than acquiring new ones? It’s true. Substantial research shows that focused … Read more
The September 2021 Issue of Connections Magazine, covering call centers and the teleservice industry Feature Content: A.I. Will Not Replace Customer Service Agents by Jennifer … Read more
When you think of TAS Marketing, the thought comes to mind of a husband-and-wife team, Steve and Christine Michaels, who have been serving this industry … Read more
Develop a mindset of ongoing change to produce meaningful results By Peter Lyle DeHaan, Ph.D. Most call center owners and managers want to see innovation … Read more
SA Hosted and Managed Solutions, a provider of virtual contact center services, announced that its Auto Dispatch module is ready for service. The new software is … Read more
By Shawn Griswold Today you must take initiative to deal with security and system hardening. Flying under the radar, hoping and praying you will be … Read more
By Jennifer Lee There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more cars or … Read more
Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, announced that it is now SOC 2 Type 1 and HIPAA certified. The … Read more
By Steve Korn Like most other industries, the insurance industry is not exempt from clients closing their doors, being acquired, or losing someone to competition. … Read more
Amtelco recently completed an expansion and remodel of their facility that had been under construction for the past year. The expansion allows for additional employee … Read more