ASTAA Workshop a Success
Maryellen Pruitt became the new Executive Director of ASTAA, just in time to support the Supervisor Workshop, You Can Move Mountains, held in Baltimore. “There is … Read more
Maryellen Pruitt became the new Executive Director of ASTAA, just in time to support the Supervisor Workshop, You Can Move Mountains, held in Baltimore. “There is … Read more
Nate Gefvert of Towne Answering Service received the 2017 Allen Kalik Award at the annual PINetwork User Group Meeting in Miami, Florida. The Allen Kalik … Read more
Alan Hartmann, director of software development for Professional Teledata, received the Maryann Wetmore Lifetime Achievement Award. Hartmann was presented with the award on June 29 … Read more
The July/August 2017 Issue of Connections Magazine, covering call centers and the teleservice industry Read these articles online: [Connections Magazine is proudly published by Peter … Read more
By Wayne Scaggs Do I get up after a knockout event? My first, second, and third answer is “yes.” Why? It’s because it is in … Read more
For over a decade OnviSource has delivered reliable, affordable, and innovative solutions for teleservice companies, contact centers, and enterprises, offering premise products and cloud services … Read more
By Chad Hendren When it comes to customer service, a cookie-cutter approach won’t cut it. After all, a meaningful connection isn’t meaningful if it’s the … Read more
By Dwayne King Many call centers measure success by how fast they can close tickets and get off the phone. In contrast, customers seek deeper … Read more
By Gerald Major Call center representatives may never get the chance to interact with customers in person, but they are an integral part of any … Read more
By Ryan Hulland You’ve heard of raising the roof, but the trend in commercial architecture is raising the floor. Solutions allow facilities such as contact … Read more