The July/August 2017 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Enhancing Call Center Culture That Increases ROI- From the Publisher: Be Nice
- Ask Kathy:Objections Are Opportunities—Part 1
- Continuous Improvement for Telemarketing Programs
- Looking Ahead
- Vendor Profile: OnviSource
- Four Ways Raised-Access Flooring Can Help Your Contact Center
- How Gamification Can Motivate Customer Service Representatives
- Kick the One-Size-Fits-All Approach to the Curb
- Add Resilience to Your Call Center
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]