Understanding your Telephone Bill: Universal Service Fund
By Ken Rothacker This is part two in our ongoing series about understanding your phone bill. Here is the second question you should ask before … Read more
By Ken Rothacker This is part two in our ongoing series about understanding your phone bill. Here is the second question you should ask before … Read more
By Joseph Sameh Nationally, medical telemessaging service has a problem. Typically, when a person purchases a service, there is a perceived notion of value gained … Read more
By Steve Michaels The following is an ongoing segment detailing real life transactions between buyers and sellers in the industry. Here is an example of … Read more
By Trudy Balsamel What is small claims court? Small claims court is a court presided over by a judge or magistrate. It is a place … Read more
By Rob O’Malley There has been much discussion lately about the outsourcing of call center services to countries such as India and the Philippines. Rather … Read more
Reported by Peter Lyle DeHaan, PhD Last January, our “Preparing for the Future” article garnered a great deal of positive feedback. Various industry players had … Read more
By Peter Lyle DeHaan, PhD It was an emotional moment for me. After proudly carrying and using a Shell gasoline credit card for more than … Read more
By Laura McCormick The following is a claim scenario involving teleservices companies, based on combining facts from actual claims made against the ATSI Professional Liability … Read more
The CAM-X Canadian Call Center Management Association held its 2002 convention and trade show in warm and beautiful Nassau, Bahamas, October 20-23. Barbara Bradbury, CAM-X … Read more
For as long as telemessaging companies have been processing calls for doctors and other professionals, there have likely been requests to handle appointments. Although the … Read more