Where Can the Information Superhighway Take You?
By Peter Lyle DeHaan, PhD Some embrace it, others spurn it, but most would agree that the Internet is part of everyday life today – … Read more
By Peter Lyle DeHaan, PhD Some embrace it, others spurn it, but most would agree that the Internet is part of everyday life today – … Read more
By Ronald S. Niemaszyk I have been known to say that accounting is the “backbone of business.” You probably expect accountants to make such statements, … Read more
By Mike Wilson, J.D. The practice of advertising goods or services through unsolicited faxes has been illegal since 1991, but a multi-million dollar industry in … Read more
Reported by Elaine Senecal Professional Inbound Network (PIN) held their annual meeting in sunny Orlando Florida just outside Universal Studios at the Holiday Inn on … Read more
By Eric Miller In the highly competitive market of outsourced call centers, the ability to differentiate from the pack and provide an exemplary level of … Read more
By Christine J. Holley “When factoring in recruiting, hiring, training, orientation, productivity and potential lost sales, the costs associated with replacing an agent can, in … Read more
By Phillip J. Romero These are exciting times for call center managers. As call centers transition from telephone-centric support operations to multi-channel communication powerhouses, they … Read more
By Peter Lyle DeHaan, Ph.D. It was an emergency run to the eye doctor. Being far-sighted and using a computer all day makes my glasses … Read more
By Gary Chambers When a small teleservice company reaches the market saturation point, it cannot expand its client base any further without diversifying. Every business … Read more
By Steve Michaels Living in the country in Montana affords me the opportunity to not only see and feel the changes in seasons, but also … Read more