The Power of the Bot
Increasing Customer Satisfaction with a Human-AI Team By the SingleComm team Today’s customers have little patience for long waits, multiple handoffs, and unresolved issues. It … Read more
Increasing Customer Satisfaction with a Human-AI Team By the SingleComm team Today’s customers have little patience for long waits, multiple handoffs, and unresolved issues. It … Read more
By Trey Norman More complex customer queries call for knowledge management to simplify tasks. Simplifying the steps taken for answer retrieval is beneficial not only … Read more
By Donna Fluss The knowledge management (KM) market is experiencing the most rapid adoption cycle in its history. Driven by customer expectations for a great … Read more
Make Customer Service a Distinguishing Factor for Your Organization By Peter Lyle DeHaan, Ph.D. Companies are increasingly offering chat services as a way for their … Read more
Question: Ben, What Is the Current Sentiment Around AI and Automation in Contact Centers? Answer: Today, contact centers have started to feel the concrete benefits … Read more
By Jeff Fettes Contact centers are more hectic and overworked than ever. While agents deal with a huge volume of calls, they also deal with … Read more
By Rod Brownridge The modern contact center has come a long way over the last few decades. The standard used to be dozens, hundreds, or … Read more
By Jim Iyoob In this booming high-tech era, technology is disrupting and optimizing different business processes. From just being a discussion on the coffee table … Read more
In July of 1955, Tomorrowland opened at Disneyland in Anaheim, California. At the time, Walt Disney, an enthusiastic futurist, said “Scientists today are opening the … Read more
After Doing All You Can on the Hiring Side, Turn Your Attention to Retention By Peter Lyle DeHaan, Ph.D. A college friend recently shared his … Read more