Is Your Management Style Hurting Your Call Center?
After Doing All You Can on the Hiring Side, Turn Your Attention to Retention By Peter Lyle DeHaan, Ph.D. A college friend recently shared his … Read more
After Doing All You Can on the Hiring Side, Turn Your Attention to Retention By Peter Lyle DeHaan, Ph.D. A college friend recently shared his … Read more
By April Forer In an employee market it is difficult to hire and retain loyal employees. When there are labor shortages, you must up your … Read more
By Donna Fluss Most of us are tired of hearing companies complain about agent attrition. While it’s a serious issue that has been exacerbated by … Read more
By Daniel Fallmann Today, many call centers have their general scripts and rules they follow when a customer calls. However, consumers have increased their expectations … Read more
By Einat Weiss Contact centers have traditionally been known for their rigid schedules, with agents often assigned nine-hour shifts that specify, down to the minute, … Read more
How Telephone Answering Services Use Automation to Thrive By SingleComm In today’s workplace, hiring exceptional talent has become an impossible task for telephone answering service … Read more
Tap Internet Provided Services to Maximize Outcomes By Peter Lyle DeHaan, Ph.D. SaaS (Software as a Service) is a subscription service that provides software solutions … Read more
Amtelco has been a well-known name in the telecommunications industry for over forty-five years providing call center communication systems, software applications, and telephone switching technologies. … Read more
By Donna Fluss Artificial intelligence (AI) is awe-inspiring. While these technologies are in their early days, they have already demonstrated their ability to function as … Read more
Countering the Great Resignation with Niche Recruiting In January, nearly 4.3 million Americans quit their jobs (U.S. Bureau of Labor Statistics), and employers everywhere are … Read more