The April 2004 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Cultivating the Contact Center- Customer Service and the Human Experience
- Diversity: Celebrate Difference, Strengthen Performance
- From the Publisher: Al Gore and the Internet
- Resources for Medical Call Centers
- Resolving Workplace Conflict
- Simon Says: Keep It Positive
- Telephone Triage
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]