The April 2010 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
SIP in the Call Center- VoIP Gateway Considerations
- From the Publisher: The Effects of High Unemployment
- Create a Culture of Learning in Today’s Contact Centers
- What Is Effective Feedback?
- Benefits and ROI of Hosted/Managed Service IVR
- Turn Your Call Center into a Sales Center
- Five Technologies for Improving Customer Relationships
- Mind Your Business: Nondisclosure Agreements
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]