The April 2012 Issue of Connections Magazine

The April 2012 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• CRM and Agent Productivity
• From the Publisher: “They Don’t Know We Exist”
• FCC Amends Telephone Consumer Protection Act Regulations
• The Twelve Steps to Successful Telemarketing – Step Five: How to Generate Quality Leads, Part Two
• Using Automated Surveys to Gauge Customer Satisfaction
• Turning Your Call Center into a High Performance Contact Center
• Reduce New Agent Turnover
• Call Center Dropped Calls – Who Is to Blame?
• Escrow Deposits and the Asset Purchase Agreement

[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]