The December 2007 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Connections Magazine Buyers Guide (updated annually)- From the Publisher: Check Your Email
- Mind Your Business: The First Time Buyer
- Customer Service in the Web 2.0 World
- Are Workforce Management Simulators Enough?
- Are You Turning Raving Fans into Roving Fans?
- Beware the Fallout of Bad Customer Service
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]