The December 2008 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
2009 Connections Magazine Buyers Guide- From the Publisher: The Opportunity to Change
- Invest in Yourself
- Mind Your Business: Responding to Falling Call Volume
- Element-Based Information System Revitalizes Online Help and Documentation
- Spreadsheets in Forecasting and Scheduling
- The Employee-Customer Connection
- Powering Call Center Performance: Use Noncash Rewards to Motivate
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]