The January/February 2006 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
From the Publisher: It’s Your Move- The Power of Speech Recognition
- Self-Service Gets its Voice
- New Metrics for the Contact Center
- Call Center Developments
- Do You Multitask?
- ASTAA 2005 Manager/Supervisor Conference
- Don’t Sabotage Your Call Center
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]