The January/February 2007 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
The Future of the Call Center- From the Publisher: Be Careful What You Measure
- Profiting from Disaster: How to Ethically Make Money During a Crisis
- 2012 – A Future Scenario for the Telemessaging Industry
- At-Home Agents: The Promises and Pitfalls
- What If Your Competitors Tapped Into Your Call Center
- How to Optimize Skills-Based Routing Using a Virtual Queue
- Weak Wimpy Words
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]