The January/February 2009 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- The Recession, Predictions, and Top Ten Tips for 2009
- From the Publisher: Get Ready for Change
- Call Center Certification Programs
- Mind Your Business: Selling Your Receivables
- Deming’s Contribution to Call Center Quality
- Interactive Voice Response Providers
- Creating Landing Pages that Increase Your Conversion Rate
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]