The January/February 2015 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- From the Publisher: Call Center Fiasco
- Preparing Your Call Center and Agents for the Live Video Revolution
- Vendor Profile: Professional Teledata – Where Innovation Is Key
- Call Centers Look to IT for Better Document Access in 2015
- Text Chat Contact Center Directory
- Two Eyes Toward the Future
- The Fake Cloud Phenomenon
- A Place to Call Home: Finding the Ideal Contact Center Location
- How Contact Centers Will Change in 2015: Q&A with Voxox President Cliff Rees
- Ask Kathy: Why Telemarketing Programs Fail – Part 2
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]