The January/February 2020 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- 2020 Buyers Guide
- From the Publisher: The Power of Print
- Ask Kathy: A Concise Guide for Outsourcing Success, Part 1
- Five Tips for Hospitals When Purchasing a Secure Messaging App
- Six Key Steps to Successfully Outsource Your Inhouse Customer Care
- Call Center Transformation Best Practices: Key Lessons from Community Banking
- How Call Centers Impact the Bottom Line for Local Service Businesses
- Reduce Physician Burnout with Telephone Triage Nurses
- Unlocking the Value of Voice Data
- What Is Proactive Communication for Contact Centers?
- 3 Ways AI and Machine Learning Is Improving Live Chat